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Description

We are looking for a talented Senior Operations Lead to scale ART19’s publisher partnership and customer experience programs. This position will own key goals and work across with senior leaders to develop and implement large scale initiatives to support sustained growth across our business. Through data, insights, and strategy the position will partner closely with several cross-functional teams across partnerships, product, engineering, and customer experience to drive improvements to our podcast advertising supply acquisition initiatives, and implement mechanisms to improve customer education and service at scale.

The candidate must be an excellent leader, and will draw upon solid analytical, critical thinking, and problem-solving skills to effectively drive business results and collaborate with Sales. The individual must have experience in sales processes and tools, and excel at building trust and driving urgency across organizations. Ideally a successful candidate will have experience with consumer and/or enterprise SAAS sales.

The Senior Sales Operations Lead must work well cross-functionally and present to senior leadership to report on progress.

Key job responsibilities

• For ART19’s supply acquisition and customer experience functions, help define overall program goals, objectives, inputs/output metrics, and business reporting cadence.

• Define operating models for our partnership program, including best practices, SOPs, internal processes, and training materials.

• Manage data tracking, reporting and analysis to provide partnership teams and CX personnel with practical recommendations and insights on how to improve performance.

• Provide feedback loop to product and engineering teams on gaps in our offerings both for our internal teams as well as our end customers.

About the team

--About ART19--

ART19 is a leading audio platform, providing cutting-edge tools for on-demand hosting, distribution, ad serving, and audience measurement. At the intersection of publishers and advertisers, the company powers hundreds of millions of podcast downloads every month for the industry’s largest shows. ART19 enables publishers to manage all content and ad operations in one place, offering best-in-class targeting capabilities, seamless integration with listening platforms, and a flexible infrastructure to continuously enhance revenue opportunities for its customers. ART19 equips advertisers with services to reach audiences through smart targeting and custom ad creative capabilities.

In addition to offering best-in-class podcast hosting and we also power ad products that enable a growing targeted ad marketplace across a pool of more than 1,000 podcasts that includes shows such as "How I Built This", "Morbid," and "Smartless", from major podcast networks like Wondery, CBS News, and NBC Universal.

We are open to hiring candidates to work out of one of the following locations:

Culver City, CA, USA | San Francisco, CA, USA

Basic Qualifications

• Bachelor's degree or equivalent

• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools

• Experience presenting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.