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Waste Industries Customer Service Representative I in Culpeper, Virginia

Customer Service Representative I

GFL Environmental, Inc. Culpeper, VA Full Time

Job Details

Job Summary:

Answer customer calls and emails on a daily basis and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Essential Functions:

• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.

• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.

• Answer incoming and make outgoing customer telephone calls.

• Receive and resolve, within established guidelines, customer questions and concerns.

• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.

• Track customer information and concerns and enter data into database.

• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.

• Maintain new account files.

• Work with supervisors to ensure that all missed stops and special pick ups are completed daily.

• Provide timely and accurate information regarding missed stops or other customer concerns.

• Generate call-in work orders for drivers

• Download, distribute and answer all customer inquiries received via email.

• Take web request and process payments by phone.

• Process customer payments via internet and take cash payment’s as needed.

• Enter new subscription residential accounts into system.

• Run credit checks on new customers.

• Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.

• Key all new/cancelled accounts into Tower system and verify in system.

• Scan all contracts into system and maintain records of them.

• Assist in completing the Affirmative Action log for all applicants.

Education, Training, Experience and Licensing/Certification Requirements:

• High School Diploma or GED.

• One (1) to Two (2) years customer service call center experience.

GFL Environmental is an Equal Opportunity Employer. We will make reasonable accommodations to enable employees to perform their jobs.

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Customer Service Representative I

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Job Snapshot

Location

Culpeper, VA

Job Type

Customer Service

Experience

Not Specified

Date Posted

06/01/2021

Job ID

4244/3289/14392

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