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EMPLOYMENT OPPORTUNITY

$2,500 SIGN-ON BONUS

Title : Care Management Coordinator

Job Requisition No.: 1733

Program : Care Management, Geneva, NY

Shift Schedule : Monday – Friday 8:00am–4:00pm

Salary : Salary pay range is min. $20.06 to a max. $26.12 per hr. based on education & experience

Benefits

• 3+ weeks of Personal Time Off (PTO), first year of employment

• 401(k) with Agency match

• Voluntary Medical/ Dental/ Vision

• Employer Funded Life Insurance

• 9 Paid Holidays and 1 Floating Holiday

• Employee Assistance Program (EAP)

• Tuition Assistance

  Agency Overview

  Lakeview Health Services is a premier partner throughout the Finger Lakes region, providing safe, affordable housing, support, and rehabilitative services to persons with mental illness as well as health care coordination services to individuals with chronic mental and physical health challenges. We are dedicated to helping individuals identify and achieve personally meaningful and measurable life goals, and to realize their full potential. Lakeview seeks to create an environment of learning and development that will lead to an engaged, motivated, and high performing team with a devotion and commitment to client service.

  Essential Job Functions Overview

  With the general supervision of the Care Management Program Manager, works from a trauma informed care perspective to provide support, advocacy, linkage, and coordination of services in a care management program for persons with mental illness and/or chronic health conditions, who qualify for Health Home services as designated by the Department of Health. This position will also provide a variety of administrative, coordinating, and monitoring functions. Individual should strive to create a healing environment that respects the perspectives and experiences of the individuals, families, staff and communities we serve by practicing safe, respectful communication as well as respecting individuals’ boundaries and differences.

  Essential Job Functions

  · Will carry a small caseload (up to 10 HH+ individuals) and follow the guidelines of the HH+ Care Manager Job Description

  · Provide individual counseling, training and assistance

  · Actively participate in required staff meetings, community meetings such as SPOA, in-service trainings and other continuing education opportunities

  · Complete training for the HARP Assessment within first month of hire and any ongoing related trainings as they arise

  · Identify HARP eligible/enrolled members, perform the HARP Assessment per guidelines, and collaborate with care managers, providers and Managed Care Organizations (MCO’s)

  · Update plans of care based on the results of the assessments, track, and review minimally on an annual basis

  · Participate in supervision and clinical supervision as required

  · Review plans of care and provide supportive feedback to the Care Management team

  · Complete discharges for enrolled members

  · Assist with the referral assignment process

  · Develop and maintain appropriate and accurate records and files in accordance with all county and organization policies and procedures as well as all governing and regulatory standards

  · Assist Program Manager and Director with administrative responsibilities and provide support to the Care Management team

  · Maintain regular and effective communications with supervisor, county service providers and all relevant parties as needed

  · Know and adhere to all DOH/HHUNY/OMH/other agency regulatory policies and procedures

  · Assist with engagement of potential members by outreaching referrals and going through the intake and enrollment process

  · Become a Champion Trainer for the team and assist in the training process for new staff

  · Complete audits as they come in and review the results with the management team

  · Travel to remote offices to provide staff with support, guidance and training as needed

  · Participate in on-call rotation

  Note: This position differs from the Care Manager description in that:

  1. Incumbent will be responsible for completion and administration of the HARP Assessment.

  2. Incumbent has more administrative and coordinating responsibilities.

  Experience, Education, & Physical Qualifications

  A bachelor’s degree in a human services field and two (2) years of experience providing direct services to persons with mental disabilities, developmental disabilities, alcoholism or substance abuse; a bachelor’s level of education and five (5) years of experience working directly with individuals with Behavioral Health diagnoses; or must be approved for HARP qualification waiver (Internal applicants only will be considered for the waiver). Valid NYS Driver License (as driving is an essential function of this job)

  Knowledge:

  General knowledge and understanding of mental health issues, chemical addiction and the Psychiatric Rehabilitation model; psychology, personality, and group dynamics; principles and practices of conflict and crisis management, adult learning, motivation, interpersonal communications, the Human Services system; use of motivational interviewing to engage individuals; positive philosophy toward wellness/recovery and trauma informed care. Individual should strive to create a healing environment that respects the perspectives and experiences of the individuals, families, staff and communities we serve by practicing safe, respectful communication as well as respecting individuals’ boundaries and differences. General knowledge of chronic health issues and the impact they have on overall well-being.

  Skills and Abilities:

  Use of contemporary office equipment, particularly a computer with word processing, database and report generating software; to communicate effectively with diverse individuals and to record notes as needed; to listen, understand, and appreciate the experience of consumers; to establish rapport and meaningful professional relationships with consumers; to persuade, negotiate and resolve conflicts; to work effectively under stress; to provide positive role modeling; to inspire respect, confidence, and trust in clients and co-workers; to respect and maintain appropriate confidentialities; to effectively encourage consumers toward greater self-sufficiency; to perceive and describe changes in behavior; to generate and maintain accurate records and reports as required; to seek, accept, and learn from peer and supervisor feedback; to manage multiple tasks and changing priorities; to plan and implement strategies consistent with client needs and overall organization goals, objectives, and standards; to meet deadlines regularly.

  Physical Requirements and Working Conditions: Substantial amount of driving involved. General office environment.

  Any external candidate interested in this employment opportunity, please visit our web site at www.lakeviewhs.org .

  Lakeview Health Services, Inc. complies with the legal requirement to take affirmative action and not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, or status as a protected veteran. Further, Lakeview Health Services, Inc. will not discharge or otherwise discriminate against applicants or employees who inquire about, discuss, or disclose their compensation or that of others, subject to certain limitations.