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Sirius Computer Solutions Program Manager, Residency Services in Crofton, Maryland

Description

PROGRAM MANAGER, RESIDENCY SERVICES

Position Summary:

Sirius Federal, LLC, a subsidiary of Sirius Computer Solutions, Inc., is seeking a dynamic leader to support the day-to-day operations and growth of our Residency Services (RS) organization. The Program Manager will be responsible for meeting and exceeding our customer’s expectations and delivering a quality service in an efficient manner for a growing segment of our business. The ideal candidate will have a strong desire to make a positive difference and a passion for making an impact in our organization.

Primary Duties and Responsibilities:

  • Build and maintain an efficient delivery organization that is scalable to meet the demands of our customers

  • Manage relationships with Project Managers over existing contracts

  • Provide training, guidance, mentoring, and leadership to our staff to build an efficient and highly productive delivery team

  • Work with our pre-sales and delivery engineering teams to ensure services are properly scoped and can be delivered successfully to the customer

  • Work with sales and pre-sales to identify new opportunities to grow the RS business

  • Participate in the proposal process and develop pricing models for RS opportunities

  • Serve as an escalation point for client and personnel issues

  • Assist with recruitment and help fill residency vacancies as quickly as possible

  • Establish and maintain a network and pipeline of candidates for future opportunities

  • Develop and implement new processes and procedures that ensure a high level of customer success and consistency across the organization

  • Maintain a high level of customer success utilizing NPS and other customer feedback

  • Partner with various departments to review project engagements for adherence to scope, profitability, and client satisfaction

  • Contribute to growth by identifying new opportunities in existing customer accounts and emerging trends / technologies

  • Motivate and challenge delivery team to obtain a level of customer intimacy where the team becomes a trusted resource for our customers

  • Basic Qualifications:

  • Bachelor’s Degree in a relevant discipline and/or equivalent industry experience & training.

  • US Citizen with the ability to pass a background investigation

  • Bachelor’s degree, preferred or equivalent years of relevant experience

  • Ability to obtain and retain a federal security clearance

Other Position Requirements:

  • Strong Experience in the IT industry and providing resources that meet client needs

  • Experience managing employees staffed on long-term engagements with a focus on employee morale and retention

  • Experience recruiting, establishing networks for identifying future personnel, hiring and firing

  • Experience working with Federal Government customers, government contracting and clearance process

  • Excellent written and verbal communication skills, with great attention to detail

  • Strong rapport and relationship building skills with both internal departments and external customers

  • Must have a track record of developing and implementing process improvements

Preferred Qualifications:

  • Outstanding customer service and customer management skills with the ability to create “WOW” moments with customers

  • Strong organizational, time management and prioritization skills

  • Ability to take a creative approach to situations and problem solving

  • Effective service delivery and escalation management experience

  • Significant experience and familiarity with personnel management, end user support management, contractual compliance, financial management, scope management, customer service and executive level communications

  • Must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast paced environment

  • Understanding of metrics, finances, and Best Practices; ability to utilize this information to identify opportunities for training and process improvement

Essential Functions:

  • Occasional travel to customer sites may be required. These will typically be short day trips.

The above primary duties, responsibilities, and position requirements are not all inclusive.

Serving federal agencies since 1991, Sirius Federal has a wealth of knowledge and resources to offer best practice solutions that achieve optimal outcomes and meet compliance guidelines. Together with our parent company Sirius Computer Solutions, Inc., we offer a comprehensive range of solutions backed by an expert team of engineers and the highest levels of partnership with leading manufacturers. From design to deployment, support, and maintenance, our technology solutions and services are designed with a constant focus on supporting our customers’ missions. We prioritize your success – and we do not succeed unless you do.

Sirius Federal is a Cisco Gold Partner, Dell Technologies Platinum Level, F5 Platinum Partner, IBM Platinum Business Partner, NetApp Star Partner, Nutanix Master Partner, Palo Alto Networks Diamond Partner, Splunk Elite Partner, Tenable Platinum Partner, VMware Premier Partner, and Pure Storage Elite Partner.

Sirius Federal is an equal opportunity employer that values diversity. As a government contractor, Sirius Federal takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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