Job Information
Union County College Student Services Generalist in Cranford, New Jersey
Union County College is a public comprehensive community college providing quality, affordable, accessible educational programs that serve the greater Union County region. It is the oldest of New Jerseys 19 Associate Degree Colleges, serving both career-minded and transfer-oriented students since 1933. The College enrolls almost 30,000 credit, non-credit and continuing education students and is accredited by the Middle States Commission on Higher Education. Many programs lead to the Associate in Arts, Science and Applied Science degrees.
Campus: Cranford
General Description:
The Student Services Generalist is the primary interface with students seeking entry into the College. The Generalist will be responsible to facilitate the Community College Opportunity Grant ( CCOG ), and Financial Aid processes.
Characteristics, Duties and Responsibilities:
• Responsible for coordinating the administration of the Community College Opportunity Grant ( CCOG ), including the preparation and review of reports.
• Assists students to complete the admission process by resolve unusual issues, and basic financial aid assistance.
• Verifies, evaluates and interprets documents submitted by students for financial aid programs; initiates follow up with applicants for clarification or additional documentation.
• Assists with campus previews, new student orientations, parent orientations, financial literacy, FAFSA workshops, satisfactory academic progress, and other programs as assigned and provides on-going information to students, potential students, and parents regarding policies, programs, and procedures.
• Composes correspondences to students in relations to the Community College Opportunity Grant ( CCOG ) and others concerning requests for information or processing.
• May train and direct student workers or temporary employees as it relates to the Community College Opportunity Grant ( CCOG ).
• Recommends improvements in department procedures. Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication.
• Maintains records of students served and services provided. Maintains essential records and files.
• Performs related duties as assigned by supervisor.
Education Requirements:
• Bachelor’s degree required.
Experience:
Preferred Experience:
• Outstanding customer service and communication skills.
• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).
Competencies and Skills Required:
Preferred Experience:
• Outstanding customer service and communication skills.
• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).
Physical Demands and Work Environment:
• This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
• No or very limited exposure to physical risk.
• Some travel required.
Union County College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services. Union County College is an EEO/AAP Employer/Protected Veteran/Disabled Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. Union County College offers a competitive compensation package and salaries that are commensurate with experience and qualifications. The following benefits are also provided: Medical benefits and pension plan offered through the State of NJ; Dental and vision benefits; Vacation days based on accrual system; Ten paid holidays and three floating holidays that are determined by the College; Tuition remission for employee, spouse, and eligible children for credit and non-credit courses; and Tuition reimbursement for approved degree programs at an accredited college or university.