Experience Inc. Jobs

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you join Thermo Fisher Scientific as a Customer Service Representative II, you'll have the opportunity to be part of a world-class team that is making significant contributions to the world. Our global organization is respected and growing, with an exceptional strategy for the future. As a valued member of our collaborative and supportive team, you'll have the chance to work alongside colleagues who exhibit exceptional professionalism and a dedication to providing top-notch customer service, and have access to the support and opportunities that only a global leader can provide.

Location, Courtaboeuf

Responsibilities:

• Adhere to SOP's, SLA's, and departmental training guidelines to ensure flawless customer service support.

• Provide exceptional customer service support to Life Technologies customers through various channels of communication.

• Manage and process telephone, fax, written, and web orders within our division's guidelines, ensuring accurate and timely relay of product information to customers.

• Handle customer inquiries, complaints, and orders efficiently and professionally, following the service level agreement.

• Maintain customer accounts by recording account information accurately and securely.

• Produce quotations in line with company policy and collaborate with the order entry team for instruments and consumables.

• Identify and assess customers' needs, directing activities to appropriate departments for successful implementation.

• Build and maintain sustainable relationships of trust with customers through open and interactive communication.

• Work on assignments and projects as part of a collaborative team.

• Address and resolve customer inquiries and complaints independently.

• Maintain daily customer service reports, ensuring accurate and up-to-date information.

• Inform customers of deals and promotions to enhance customer satisfaction.

• Coordinate with carriers and suppliers to ensure efficient delivery and service.

• Perform general office and reception duties as required.

Minimum Qualifications:

• Proven experience in similar administrative roles.

It will be valued:

• Competency with Microsoft Office suite.

• Ability to work effectively in a team.

• Excellent time management skills.

• Conflict resolution skills.

• Strong multitasking abilities.

• Good interpersonal and communication skills in English;

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.