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Job Title: Customer Quality Excellence Expert for Key Global Accounts

Location: Cotia/SP

Work Model: Hybrid

Clevel: P14

Drive customers Key Global Accounts (KGAs) quality performance improvement across multiple regions through a structured governance of non-conformances, KPIs and the deployment of key improvement initiatives/projects in partnership with local, regional and global cross-functional stakeholders.

As a trusted solution-oriented business partner, support the Key Global Accounts (KGAs) Quality and Food Safety Strategy development and implementation, drive engagement with partners (internal quality & non-quality functions and external experts) and support the key projects to achieve goals across the regions.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Implement and monitor a robust global quality performance governance for the KGAs;

• Perform data analysis to identify trends, priorities, challenges and opportunities that impact performance;

• Provide support in defining medium to long-term corrective and preventative actions to continuously upskill the Quality & Food Safety System and reinforce its strength;

• Coordinate the key quality activities related to KGAs and standardize practices across the regions and sites;

• Support crisis and incident management involving KGAs on quality related issues;

• Communication, negotiation and engagement with key stakeholders to influence and gain alignment on the short and long-term operational improvement projects and priorities;

• Prepare and present KGA reports on global and regional quality performance, quality metrics, and improvement initiatives to senior management;

• Strongly support the KGAs Quality SPOCs (Single Point of Contacts) on quality matters.

  You Bring

• Bachelor’s degree in Food Science/Chemistry/Chemical Engineering/Microbiology or equivalent scientific discipline;

• Strong knowledge in quality assurance implementing and maintaining Quality and Food Safety Systems;

• Extensive background in the food and beverages industry and/or flavor industry;

• Experience in food safety and quality certifications (HACCP, FSSC 22000, GMP standards, etc.) highly preferred;

• Experience in Auditing and training;

• Experience in a multi-cultural, multi-country environment preferred;

• Excellent problem-solving skills and ability to analyze and address data and complex technical issues;

• Green belt or equivalent certification preferred;

• Strong interpersonal, verbal, technological and written communication skills;

• Fluency in English is essential;

• Experience in SAP is preferred.

  We Bring

• A space to grow by encouraging and supporting curiosity and an open mindset;

• A culture that prioritizes quality, safety and well-being;

• A flexible work environment that empowers people to take accountability for their work and own the outcome;

• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;

• A firm belief that working together with our customers is the key to achieving great things;

• An eagerness to be one team and learn from each other to bring progress to life and create a better future;

  How to apply

  Interested in this job? Apply online by submitting your resume through our career portal. Generally, the procedure will be in line with the application process described on the dsm-firmenich careers website. Due to privacy regulations, we can only actively interact with applications through the career portal.

  Equal opportunities commitment

  dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

  dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

  We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

  About dsm-firmenich

  As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

  www.dsm-firmenich.com