Experience Inc. Jobs

WSP is currently initiating a search for a Transponder Clerk!

This position sits out of our Costa Mesa, CA office.

JOB SUMMARY

The Transponder Clerk will be opening, prepping, and scanning transponder requests. Prepping incoming electronic requests. Processing of outbound Mail by means of various postal equipment including mail inserters, postage meters, and computer and could include handling outgoing overnight packages. Other responsibilities may include initiate transponder ordering, transponder testing, return processing of malfunctioning transponders, transponder destruction, fulfillment, cycle count inventories. A Transponder Clerk may be reassigned on a long term or temporary basis to another location, other shifts, or other schedules, to balance the workforce or meet the needs of the company.

DUTIES AND RESPONSIBLITIES

• Perform troubleshooting and resolve issues.

• Operate office equipment in a safe manner.

• Process customer requests for new and additional transponders.

• Process all returned customer transponders.

• Respond to customer transponder inquiries via electronic, email, and written requests

• Process inbound mail, which includes requests, replacements, and returns

• Process requests for new accounts

• Perform related duties as assigned by supervisor

• Meet or exceed performance criteria established for the position

• Maintain compliance with all company policies and procedures

• Supervisor may assign other duties as needed.

QUALIFICATIONS

• Have a basic knowledge of office programs such as Microsoft Office

• Ability to easily acclimate to modified schedules and shifts

• Ability to follow detailed instructions and operate office equipment

• Entry level knowledge of complex software; may prepare routine reports or correspondence

• Sound decision-making ability to assess and determine daily duties to make time spent more efficiently.

• Excellent verbal communication skills

• Must be able to pass Skills Assessment Tests to be considered for an interview

• Ability to work flexible hours from 8:00 a.m. to 6:00 p.m. 5 days a week, as needed to support business needs

• Must be able to pass background and drug screenings

• Ability to adhere to strict attendance requirements

• Ability to achieve and maintain departmental performance standards

• Bilingual (English/Spanish) helpful, but not required

PHYSICAL DEMANDS

• Ability to perform the essential job functions safely and successfully with the ADA, FMLA (Family Medical Leave Act) and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

• Ability to adhere to attendance requirements

• Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds

• Must be able to lift, carry, walk, and stand

• Vision for reading, recording, and interpreting information

• Frequent speech communication, hearing and listening to maintain communication

• Daily use of computer and keyboard, standard office equipment and telephone

• Ability to access, input, and retrieve information from the computer

• Frequent hand/eye coordination to operate computer keyboard and office equipment

SUPERVISORY RESPONSIBLITIES

• This position has no supervisory responsibility

Education and/or Experience

• High school diploma or equivalent (GED)

#LI-MC1

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.