Job Information
WorkSource Oregon Dental Lab Manager-Removables Department in Corvallis, Oregon
SUMMARY The Team Leader of the Removables Department provides leadership, management, and hands-on technical expertise to ensure the department delivers exceptional products to our customers. This position manages the Removables team and department processes, provides customer support, and handles cases of multiple complexities. RESPONSIBILITIES \' *Provides inspirational leadership for the Removables team, fostering a culture that supports O\'Brien\'s core values of Integrity, Teamwork, Excellence, Customer Experience, and Progression. Trains, develops, and mentors team members, ensuring a high level of technical proficiency and commitment to excellence. \' *Ensures adequate staffing levels, completes performance evaluations, and addresses personnel issues with support from the Senior Team Leader and Human Resources. \' *Handles a production caseload, including advanced and complex cases. Sets and processes traditional dentures, including all-on-X. Designs partial frameworks and fabricates flexible partials. Provides coverage and support as needed during periods of high volume and staff shortages. \' *Provides telephone and off-site support to doctors and dental practices, including case planning and trouble shooting. Collaborates internally with technical advisors and other team leaders to resolve product and customer experience problems. Provides customer analysis and feedback to the Director of Customer Experience. Represents the company at various meetings such as study clubs and workshops. \' *Oversees the end-to-end operational processes, ensuring efficiency, quality control, and adherence to industry standards. Implements tactical plans to optimize workflow, reduce turnaround times, and enhance overall productivity. \' *Develops and implements a forward-thinking strategy for the Removables Department, aligning with overall organizational goals. Leads the division in identifying growth opportunities, market trends, and innovative solutions to maintain a competitive edge. Stays apprised of advancements in materials and fabrication techniques to ensure the department remains at the forefront of the industry. \' *Ensures allocation of resources to meet organizational goals. Implements cost-effective measures without compromising on quality and service delivery. \' Other duties, as assigned. *Denotes essential job functions that must be performed either with or without reasonable accommodations under the ADA. REQUIRED QUALIFICATIONS \' High school diploma or equivalent. \' 2+ years of experience providing direct customer service. \' 3+ years of experience in a supervisory or leadership role. \' 5+ years of experience working as a dental technician specializing in removables. \' Proficient in MS Office Suite. PREFERRED QUALIFICATIONS \' Certified Dental Technician