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Position Summary:The SUNY Cortland Financial Aid Office seeks candidates for two Office Assistant 1 positions. The ideal candidates will be team-minded, friendly, and motivated to work in a fast-paced office.Generous benefits of working for New York State, including, but not limited to, the following:Holiday & Paid Time Off:-Thirteen (13) paid holidays annually.-Thirteen (13) days of paid vacation leave (increases with years of service).-Five (5) days of paid personal leave annually.-Thirteen (13) days of paid sick leave annually.Health Care Benefits:-Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.-Family dental and vision benefits at no additional cost!-Pre-Tax Flex Spending Accounts: Health Care and Dependent Care.Additional Benefits:-Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).-NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.-Paid Parental Leave for all employees.-Public Service Loan Forgiveness (PSLF) https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service-Eligibility for various life insurance options.-Tuition Assistance.-Free access to our state of the art fitness center, the Student Life Center! https://www2.cortland.edu/offices/recreational-sports/Student-Life-Center/Major Responsibilities:Serve as primary receptionist for the Financial Aid Office:First response to inquiries from walk-in office visitors.Primary staff member answering phones and providing customer service to questions related to financial aid office function and resources including applications, deadlines, general financial aid award information, and office policy and procedures.Respond to student and parent inquiries via email and online chat.Process incoming documents via mail and fax.Utilize a variety of technology (OnBase, Team Dynamix, Banner, Outlook) to answer questions from students, parents, and faculty/staff.Assist with office mailings.Other clerical responsibilities:Schedule appointments for financial aid advisors using Outlook.Provide outreach to students via phone and email to encourage completion of financial aid documents.Proactively run reports to ensure completion of financial aid applications and other outstanding requests.Required Qualifications:Appointment to this position could be a permanent competitive appointment or a permanent non-competitive appointment.1. Permanent Competitive Appointment Option: To be appointed on a PERMANENT basis to this title, you must hold or have held the title of Office Assistant 1 (Keyboarding) or be reachable on the full-time NYS Civil Service list and respond to canvass letter that will be emailed to people on the eligible list. You may also qualify if you are permanent in the following title: Office Assistant 1. You must also pass the Civil Service typing test, which can be administered in the Human Resources Office.2. Non-Competitive Appointment Option:This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required, but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), employees hired under NY HELPS will have their non-competitive status converted to competitive status, without having to compete in an examination. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE QUALIFICATIONS-There is no minimum education or experience requirements for this title.Preferred Qualifications:Attention to detailStrong customer serviceInterpersonal skillsOrganizational skillsEffective working relationshipsEEO Statement:The State University of New York Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/EEO/ADA) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university.

Minimum Salary: 35,177 Maximum Salary: 35,177 Salary Unit: Yearly