Job Information
Convergint Technologies LLC Administrative Assistant - Lock Shop - Cornelius, NC in Cornelius, North Carolina
Description
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Administrative Assistant in our Lock Shop to join our amazing culture. In this role, you will provide administrative support to the Lock Shop and serve as a liaison between the Lock Shop and our technicians, Resource Operations team, as well as the customer. As an Administrative Assistant in our Lock Shop, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Locksmith.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What You’ll Do
At Convergint, our greatest strength is our people. Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues, and our communities. Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business, and community, and creates a positive work environment.
Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
Receive all lock shop work from customers and the field.
Log received work, package, identify proper key tag and mark on box/envelope when required and shelve for Lock Shop to process.
Prepare shipments of completed Lock Shop work for the customers and technicians.
Perform tracking and shipping of transfer orders in ticketing system (CRM).
Research and monitor lost/damaged UPS packages.
Maintain spreadsheets and logs for First Citizens Bank key destruction, key tags, combination cards, mystery locks, and the Lock Shop Courier pickup form.
Enter Lock Shop billing items into the ticketing system (CRM).
Resolve finance reject discrepancies for all Lock Shop tickets.
Work in a cross-departmental function to facilitate information sharing and provide updates as required.
Deliver service and support updates and resolutions to internal and external business partners.
Interact with customers to provide service updates in response to inquiries, concerns, and requests about work orders.
Gather customer’s/Technician’s information and determine the next steps and resolution.
Accurately generate work orders in ticketing system in accordance with service requests submitted by Convergint customers.
Research required information using available resources.
Redirect problems and escalations to an appropriate resource.
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled callbacks to customers and technicians where necessary.
Stay current with system information, changes, and updates.
Knowledge of relevant software computer applications and equipment (Microsoft Office).
What You’ll Need
Exemplary attendance and punctuality.
Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.
Strong communication skills both oral and written.
Strong interpersonal skills.
Adaptability – Responds effectively to changes in situation or information.
Basic organizational skills and the ability to handle multiple projects simultaneously.
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Company Holidays and Paid Time Off
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Competitive salary and compensation plan
Corporate Social Responsibility Day
And much more…
Requirements:
Education: High School/GED or equivalent experience.
Strong communication skills.
A working knowledge of Microsoft Word and Excel.
Ability to work independently.
Highly motivated/self-starter.
Exceptional organizational skills.
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available.
Qualifications
Education
Required
- High School or better
Experience
Required
- 3-5
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)