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The Role:

Proofpoint is seeking an Intern Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment. The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security, however we will consider broader experience gained in many technical environments.

Product training is provided on our market-leading cybersecurity solutions. This role will also give exposure to other areas of the Proofpoint organisation like Technical Account Management and Engineering. Flexible interview appointments are available after 5pm with our interview team. We also offer a Hybrid working environment.

Your day-to-day:

• Work alongside experienced engineers to provide frontline support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)

• Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email

• Advise customers regarding the product's proper use and address specific systems issues

• Contribute on our ongoing projects designed to modernize our support offerings

• Contribute to our internal and external knowledgebase articles and documentation, designed to help our customers resolve issues quickly

What you bring to the team:

• Experience in a technical support/helpdesk environment from industrial placement year or since graduating

• Experience/knowledge of problem analysis and resolution of software problems

• Ability to interact with customers professionally across all interfaces

• A team player who can collaborate effectively and assist where needed

• Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success

• Ability to develop as subject matter expert in areas of Proofpoint technologies

• Proven ability to function in a self-directed environment and to collaborate with team members

Nice to have:

• Experience AND/OR knowledge with Email Systems, Networking and DNS is beneficial

• Experience with Linux is beneficial

• Innovative thinker who is positive, proactive, and readily embraces change

Candidate Profile:

You have the ability and interest in working full time (a maximum of 35 hours/week) in our Cork, Ireland office or remotely. You are a recent graduate and are successfully maintaining an above average GPA. This internship is scheduled to start immediately and run for a total of 9 months.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

To view additional awards, please visit www.proofpoint.com/us/news#awards

Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.

We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.

We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

• Build and enhance our proven security platform

• Blend innovation and speed in a constantly evolving cloud architecture

• Analyze new threats and offer deep insight through data-driven intel

• Collaborate with customers to help solve their toughest security challenges

   

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.