Experience Inc. Jobs

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

18 month fixed term contract position based in Carrigtwohill, Cork

Job Description Summary ​:

Drives world class customer experience for both internal and external customers. Manages events related to Instruments Innovation Centre activity.

What you will do:

Provision of a world class customer experience for both internal and external customers

Conduct Customer Feedback/Evaluation Forms – hold feedback meetings with organizers of events

Maintain a comprehensive Customer Experience Program.

Develop agenda/brochure format for Customer Experience

Liaise with UCC / Assert on R&D and customer lab activities, including Specimen ordering and management

Liaise with UCC / Assert on training for IC staff, create a rolling 3 – 6 month general and specific anatomy education program.

Recovery of all costs associated with customer experience program

Maintain and update as required, in conjunction with Assert an SOP for lab set up and logistics

Liaise with our legal team to create new or update existing contracts to manage capital equipment and maintenance agreements between Stryker/Assert/Techno/Others

Minimum Qualifications (Required):

• BS or equivalent and 2+ years of work experience

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.