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Description

Amazon's Selling Partner Account Compliance team is hiring a programme manager to manage KYC controls and processes in the Americas region. The programme manager will ensure that the appropriate KYC controls are in place but also focus on minimizing the seller impacts of any new or additional controls. The role is a key part of the first line of defence (1LoD) in compliance with regulatory requirements.

This role is part of a team that is responsible for providing Compliance subject matter expertise across the lines of business that utilize payments licenses owned by the second line of defence teams. This team acts as the primary Compliance interface for product teams and business units. This team also conducts compliance assessments and provides compliance and risk mitigation requirements as needed for the approval of business projects and initiatives such as new product development and changes to existing products. The team will assist business units in understanding the tactical steps required to meet regulatory compliance obligations. Areas of expertise include fraud, AML, alternative payments, compliance operations, credit compliance and consumer protection laws, data protection, and anti-corruption regulations relative to the e-commerce and payments industries.

The Compliance Manager supports the execution of compliance policy, driving training, conducting compliance risk and gap assessments, ensuring process improvements are made operational, monitored and tested in an auditable manner.

Core Duties and Key Strategic Objectives of Role

Key objectives of the role are to:

• Define, measure and improve key Customer Experience metrics across the KYC functions within the Americas region.

• Proactively identifies situations that may pose significant compliance risk and guides management in the development/reviewing of applicable policies, procedures and business practices.

• Participate and collaborate in the review and analysis of new regulatory developments and maintains oversight of developments impacting business activities.

• Participate and collaborate in compliance advisory and integration projects as well as conduct compliance assessment and define requirements as needed for the approval of business projects and initiatives such as new product development and changes to existing products

• Ensure implementation of key processes within company to meet regulatory framework

• Work closely with key functional organizations to ensure proper implementation, reporting and change management.

• Provides assistance and input on risk assessments.

• Interface with Product and Engineering teams to provide requirements and inputs for new system development, assist with user testing and represent Compliance in stakeholder meetings

• Establish a cadence with business self-testing and Compliance controls and monitoring teams to ensure key controls are being tested and monitored on an ongoing basis in order to properly identify eligible areas of remediation

• Participate and collaborate in the review and analysis of new SOPs, enhancement of existing SOPs and work closely with operations in rollout of initiatives

• Work in partnership with Business Units, Operations, Technology, Legal, and the larger risk community to offer support and assistance in compliance-related matters to ensure an open, adequate and effective risk management culture and sound solutions

Basic Qualifications

• Bachelor's degree or equivalent

• Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent

• Experience handling confidential information

Preferred Qualifications

• Professional auditing qualification, or similar risk or compliance credentials

• Experience with SQL and Excel

• Experience in program requirements definition, together with data and metrics leveraging to drive improvements

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