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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Role:

We are looking for an experienced Contract Product Support Engineer with troubleshooting and

problem-solving skills to join our team.

You will be working with a variety of customers and will play a critical role in the day-today

support of these customers.

The Support Engineer is capable of troubleshooting and resolving the most difficult and

complicated issues. This position works closely with the Pre/Post Sales and R&D

departments. The Support Engineer is required to provide clear and concise

communication with all forms of clients and internal peers.

Your day-to-day

• Close interaction with Product, Engineering, PS, TAM and CSM teams

• Responsible for advanced troubleshooting of Illusive products and services

• Work with the customer to troubleshoot and resolve complex issues, replicate customer

environments and product problems as needed. Document issues and collaborate with

R&D when needed to provide solutions.

• Act as Subject Matter Expert in Illusive technological areas to support team members

• Document technical inquiries. Develop and review content for knowledge sharing for

both internal purposes and customer facing platforms.

• Ability to think “out-of-the-box” and develop creative solutions to address clients’

requirements

What you bring to the team:

• Preferable BA degree in Computer Science, Computer Engineering, or equivalent

practical experience

• At least 3 years of experience with supporting, developing, and implementing

applications

• Strong knowledge of Relational & non-relational databases and SQL

• Strong knowledge of Windows environments: windows servers, event logs, GPO -

MUST

• Familiarity with - Active directory, DNS, Kerberos, NTLM, Azure active directory, MDE

• Knowledge of Linux: system and network configuration, software installation,

troubleshooting, bash scripting, etc.

• Knowledge in cyber - lateral movement, cyber-attacks - Big Advantage

• Strong analytical abilities to quickly resolve process/technical problems, evaluate

alternative approaches and recommend the most efficient and effective solutions

• Familiarity with deployment tools - SCCM, Intune, Tanium - Advantage

• Familiarity with PAM solutions (e.g., CyberArk) - Advantage

• Familiarity with Java, Pythin, C++ - Advantage

• Excellent communication skills

• People person and team player

• Self-learner and independent executor

• Strong collaboration and communication skills

• Fluent English

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Proofpoint has been honored with five Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

To view additional awards, please visit www.proofpoint.com/us/news#awards

Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.

We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.

We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

• Build and enhance our proven security platform

• Blend innovation and speed in a constantly evolving cloud architecture

• Analyze new threats and offer deep insight through data-driven intel

• Collaborate with customers to help solve their toughest security challenges

   

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.