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Hy-Vee Food Stores Backroom Manager in Coralville, Iowa

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Backroom Manager

Department: Grocery

FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Receives product, verifies invoices, delivers product to the appropriate department in a prompt, efficient, friendly and safe manner.

Core Competencies

  • Partnerships

  • Growth mindset

  • Results oriented

  • Customer focused

  • Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

  • Makes an effort to learn customers’ names and to address them by name whenever possible.

  • Assists customers by: (examples include)

  • Escorting them to the products they are looking for.

  • Securing products that are out of reach.

  • Loading or unloading heavy items.

  • Making note of and passing along customer suggestions or requests.

  • Performing other tasks in every way possible to enhance the shopping experience.

  • Answers the telephone promptly and provides friendly, helpful service to customers who call.

  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

  • Works with company’s subsidiaries to receive product.

  • Ensures receipts and takes to accounting in a timely manner.

  • Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.

  • Unloads products from truck and ensures placement in a non-intrusive area.

  • Uses forklifts to unload trucks and place in backroom.

  • Delivers items to the appropriate department.

  • Checks invoices for accuracy and signs vendor paper work.

  • Receives all vendor orders.

  • Protects cold food chain and integrity of product.

  • Coordinates the receipt and lock up of controlled items, e.g. (liquor, cigarettes, pharmacy inventory).

  • Works with returned items, writes up items with drivers, ensures the signed receipts are returned to the accounting office in a timely manner.

  • Maintains area for sale items to ensure convenience for the management team (displays, etc.)

  • Maintains a clean and orderly backroom.

  • Ensures cardboard and trash areas are clean daily.

  • Aware of store’s needs, specifically in the grocery department.

  • Keep training certifications current, i.e. forklift certifications.

  • Works with the internal customers in a timely and efficient manner.

  • Works in a safe and efficient manner to reduce product damage and spoilage.

  • Works for the store department to do small equipment repairs.

  • Maintains cleanliness outside of store to the dock area, and behind the store.

  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

  • Adheres to company policies and individual store guidelines.

  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

  • Answers questions from outside customers and helps whenever necessary.

  • Assists in other areas of store as needed.

  • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

  • Ability to do simple addition and subtraction; copying figures, counting and recording.

  • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience

  • High School or equivalent experience.

  • Six months to one year of similar or related experience.

  • Supervisory experience preferred.

Supervisory Responsibilities (Direct Reports)

  • Responsible for managing the backroom duties and employees.

Physical Requirements

  • Must be physically able to exert up to 100 pounds of force occasionally; exert up to 50 pounds of force frequently; and exert up to 20 pounds of force constantly to move objects.

  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field ofvision.

  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is continually exposed to dirt. There is frequent exposure to temperature extremes, dampness, equipment movement hazards and cleaning chemicals/solvents.

Equipment Used to Perform Job

Electric pallet jack, hand pallet jack, RPM, intercom system, forklift, telephone, and two-wheeler.

Contacts

Has daily contact with internal customers, suppliers/vendors, and the general public.

Are you ready to smile, apply today.

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