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Fiserv Director, Product Management, Merchant Fraud Sales Enablement in Coral Springs, Florida

What does a great Director, Product Management, Merchant Fraud Sales Enablement do?

In this role, you will provide subject matter and technical expertise in sales opportunities to facilitate the discovery and capture of business needs and opportunities, to develop and analyze solutions, and to engender confidence and credibility through your presentations and direct interactions with our clients. The position will support Fiserv’s global ecommerce merchant fraud product portfolio.

You can look forward to:

  • Collaborating with the Sales team to provide full assistance in achievement of sales targets while adhering to cost of sales objectives.

  • Illustrating the value of the fraud products to prospects in a compelling manner.

  • Aligning product portfolio capabilities (products and services) with client business requirements through a professional and ethical business approach which endorses Fiserv’s values.

  • Participating in the development & completion of submitted RFI/RFP documents, bid coordination, prospect qualification, discovery and requirements gathering, product demonstrations, technical discussions, and design solution proposals.

  • Promoting and supporting sales opportunities into existing Fiserv accounts and helping to ensure that customers are successful in their objectives and remain reference-able for Fiserv.

  • Represent Fiserv at Trade Show events and conferences to increase brand and solution visibility (company booth, panel discussions, industry speaker, etc.).

  • Developing credibility and confidence with prospects through the sales lifecycle through the demonstration of expertise and strong engagement skills.

  • Executing strategies to promote strategic features and capitalize on customer and market driven value propositions.

  • Understanding business and technical problems addressed by the products including key regulations, network rules, business drivers, evolving business needs, etc. You will be responsible for staying current on competitive analyses and understanding differentiators between the company and its competitors.

  • Providing feedback from the market to your product management team regarding products including identification of gaps between product functionality and market/customer demands.

Basic Qualifications for Consideration:

  • Bachelor’s Degree in business, finance, marketing, computer science or related field, or equivalent experience

  • 7 years of experience working in the space of fraud and loss prevention

  • 5 years of experience in sales, pre-sales or implementation of software solutions within the fraud mitigation discipline

  • 3 years of experience with ecommerce acquiring

  • Travel: approximately 30%

Preferred Qualifications:

  • Experience with ecommerce fraud machine learning solutions

  • Experience with 3D-Secure

  • Global product delivery experience

  • Client relationship building experience in person and via phone/video

  • Technical integration experience with large, complex merchant environments

  • Experience producing diagrams of current and future state of merchant environment

  • Experience leading training sessions on Fraud products internally and externally

  • Experience creating merchant presentations in PowerPoint

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the eighth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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