Job Information
University of Miami Manager, Event Operations & Student Training in Coral Gables, Florida
Current Employees:
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Reporting to the Director of the Student Center Complex & Conference Services – Aquatics and Event Operations, this position is the functional events and operations leader throughout Student Center Complex and Lakeside event spaces. Responsible for the planning, staffing, and tactical operations of programs and events for students, university departments, alumni, and external revenue-generating events. This position exists to help educate students, engage the University community, and contribute to the continued positive development of the University of Miami experience. Leading our event operations service team, this position will manage the day-to-day operations of six full-time staff and indirectly over 70 student employees. Responsible for coordinating student staff hiring, scheduling, supervision, and training. P rovides leadership in the student employment program, including the development and implementation of the student employee training curriculum. Assists in the upkeep and standards of Student Center Complex and Conference Services equipment, furnishings, and systems. Occasional evening and weekend hours are required.
PRIMARY DUTIES AND RESPONSIBILITIES:
Administration
Supervises six full-time staff, responsible for the training and evaluation of these team members.
Organizes and executes administrative aspects for event operations across the Student Center Complex and Lakeside event spaces.
Assists in the development of analytics, dashboards, and metrics which provide an analysis of event outcomes.
Regularly attends event walkthrough meetings, weekly general meetings, and organizes team and one on one meetings with staff members.
Event Operations
Provide on-site management of the Student Center Complex including Lakeside Village event spaces.
Provides excellent customer service, ensuring all needs are met and anticipating un-scheduled needs for events.
Communicates changes and updates to events/reservations on no-shows, room changes, and special user requests on an as-needed basis using written. reports, written and verbal notifications to events/reservations personnel, Works closely with Audio Visual team members on A/V set-up needs.
Oversees the Student Center Complex and Lakeside event space inventory, including tables, chairs, soft seating, desks, etc.
Works with staff on semi-annual and annual reports of inventory and needs.
Serves as responsible team member during emergencies to assist students, tenants, customers, and visitors
Student Development
Works with staff to develop, coordinate, and deliver orientation and training programs for approximately 70 event operations, audiovisual, customer service and information desk student staff, including standards for event production, set-up protocol, emergency and risk management procedures, and best practices for supporting the University community.
Works with staff to enhance the student employment program, from hiring practices, retention programs, and evaluation for improved personal and professional development of student employees.
Building and space support
Works closely and regularly with Student Center Complex tenants and contractor to ensure facility is being maintained appropriately.
Assists operational areas (Budget, Information, Events/Reservations, Audio Visual Services, and Aquatics)and student staff in answering policy or operational questions. Assists in Student Center Complex areas on an emergency or as-needed basis. May substitute for other Operations staff as necessary.
Manages and supports the mission of the department to include customer service functions, event management, operations of access, HVAC, and security systems.
Performs additional duties as delegated by the SCC & CS leadership team.
KNOWLEDGE, SKILLS, ABILITIES (KSA):
Strong organizational skills.
Must be customer service-oriented, adaptable, and show ability for independent judgment, planning, evaluation, and decision-making.
Experience building a sense of community and teamwork among both student and full-time employees.
Knowledge of MS Office Suite.
Must be able to learn software for task tracking, event scheduling, room diagramming etc.
Must have knowledge (or ability to learn skills) of sound systems, projectors, and lighting.
EDUCATION REQUIREMENTS:
- Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of experience.
WORK EXPERIENCE REQUIREMENTS:
Two years of service-based experience.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
A7
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.