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Join the team of trusted advisors for our Modern Work and Copilot for Microsoft 365 Customers.

Are you passionate about using AI? Do you want to help customers achieve more by using AI? Do you enjoy working with cutting-edge technologies and solving complex problems? If so, we have an exciting opportunity for you!

The purpose of the Modern Work team within the Customer Success team in Denmark is to accelerate business value and transformation for our customers by leveraging M365 products and services. We are dedicated to igniting progress through our expertise in Microsoft 365, including Copilot for M365, and a deep commitment to customer success. Join us in shaping a future where technology not only meets but exceeds the aspirations of businesses across Denmark.

What we offer:

As a CSA for Copilot for M365 in Denmark, you will be a part of a team of expert CSAs with a focus on Security and Modern Work. This is an opportunity for you to enhance both your professional and personal growth in a team that focuses on helping our customers through collaboration. You will have the exciting opportunity to work in a very international environment, working with cutting-edge technology and dedicated people. Additionally, you will have the chance to be closely connected to the source of product development, allowing you to contribute directly to innovation and provide feedback. Moreover, you will have a lot of autonomy to control and shape your own work, fostering a dynamic and always changing work experience. In this energetic environment, you will experience rapid progress and innovation making every challenge an opportunity for growth.

The Security & Modern Work CSA Team is part of our greater CSA team covering Azure Core, Data & AI and App Innovation. The CSA team is an important part of our Customer Success Unit (CSU) working closely with the Customer Success Account Managers (CSAM) to help our customers on their cloud journey. This is a customer-facing role, owning the Copilot for M365 focused technical relationship and strategy between the customer and Microsoft as well as customer engagements, including architecture, deployment, and operational health.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Develop and deliver presentations, demos, proofs of concept, and workshops to showcase Copilot for Microsoft 365.

• Actively engage with business and technical decision makers to drive intent, enablement, and usage of Copilot for Microsoft 365.

• Lead architecture design sessions on Copilot for Microsoft 365, address customer questions and provide best practices for activating the solution within the customer environment. Work with customers to extend Copilot and identify initial business processes.

• Collaborate with customers on the compliance and security posture to advance safe, secure, and trustworthy AI in relation to implementingCopilot for Microsoft 365.

• Assist customers in developing a robust adoption and change management plan to realize the full value of their investment in Copilot for Microsoft 365.

• Identify and resolve issues blocking the go-live of customer Copilot projects by leveraging deep knowledge of Copilot for Microsoft 365 technical subject matter expertise.

• Staying updated on the latest trends and best practices for Copilot for Microsoft 365 and related areas such as security and Adoption and Change management.

• Contribute to the growth and development of the Copilot for Microsoft 365 community within Microsoft and provide feedback and insights from customers and partners back to the relevant Microsoft teams, including Product Groups, to enable continuous improvement.

Qualifications

To be successful as a Cloud Solution Architect (CSA) – Copilot for Microsoft 365, we would like you to meet some of the qualifications below:

• A bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience

• Experience in implementing and deploying AI solutions or similar technology solutions with significantorganizational change management impact.

• Experience in designing and implementing solutions for Microsoft 365.

• Proven ability to lead and drive adoption and change management (ACM) activities based on a widely recognized approach like e.g. PROSCI.

• One or more relevant certifications.

• Deep technical expertise in some of the Microsoft Modern Work suite of products, such as:Teams, Exchange Online, Security & Compliance, Information Protection, Purview, Intune, Microsoft Endpoint Manager, SharePoint Online, Microsoft 365 E3/E5 features, M365 Security, Power Platform is desired.

• Great communication and presentation skills.

• Ability to work independently onsite with customers and as part of a team.

• Ability to visit customers located all over Denmark.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .