Experience Inc. Jobs

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary: Flowserve is looking for a motivated Manager of the Order Management team to monitor and support the sales support representatives and project managers in developing and sustaining customer relationships including effective communications that grows or enhances a productive relationship between the parties across site portfolio of project work. Participate in, and manage as required, discussions and negotiations with the customer to resolve an issue or engage the customer to reach a successful conclusion of an activity with viable solutions. Daily collaboration is required with customers, cross-functional departments, intercompany operations, and corporate resources to successfully execute in this role.

Responsibilities & Requirements:

• Drive adherence to the established execution work process and effective utilization of a project management system to proactively monitor and analyze key aspects of the execution of the customer orders

• Provide operational oversight of the day-to-day execution of the order fulfillment process across the portfolio of work to include as a minimum schedule adherence, budget compliance, change management, technical and quality compliance, project financial performance, and risk assessment and mitigation

• Provide support to the project managers to integrate critical thinking and forward-looking decision making that leverages established project management concepts and principals in all aspects of the execution of work

• Maintain a strong cadence of communication to key Flowserve stakeholders to ensure all parties are kept informed regarding the status of the order fulfillment process and process performance (OTD, margins, COPQ, past due backlog, etc.)

• Effectively communicate monthly (and more frequently as required) the financial performance of the portfolio of projects to internal Flowserve stakeholders

• Ensure each project manager maintains a cadence of communication with their customer to keep them informed of the status of their project, including monthly project status reporting, etc.

• Develop, implement, and track continuous improvement activities that are designed to drive operational effectiveness & efficiency within the order fulfillment process

• Proactively direct the allocation and assignment of all resources and ensure personnel capability and capacity are sufficient to support the short-term and long-term requirements

• Ensure the function of project execution and the work produced for all projects follow the site quality procedures, the applicable regulatory code requirements, and with all relevant Flowserve policies and procedures

• Actively communicate with the site leadership team and proactively participate with the continued development, deployment, and implementation of continuous improvement

• Maintains ownership of total order execution process, which includes order processing, OTD, documentation management, and supporting AR

• Facilitates warranty / returns process and ensures timely closure and responsiveness to customers

• Willingness to travel up to 10% of the time

• Other duties as assigned.

Preferred Experience / Skills:

• Ability to solve practical problems and deal with a variety of changing situations under stress.

• Computer literacy and strong proficiency with Microsoft base products

• Advocates and supports the Flowserve performance culture and ensures that performance is actively differentiated and managed within the business unit or function

• Communicates effectively with the full range of internal stakeholders—from associates to leadership— and ensures that programs, processes and initiatives within the business unit or function are communicated in a clear and effective manner. Capable of quickly establishing credibility, influencing constituencies and persuading professionals at all levels

• Excellent analytical and strategic skills. Good business judgment and problem-solving skills with solid economic, industry and competitive landscape insight

• Builds organizations that effectively adapt and develop world-class practices from inside or outside the industry to create powerful competitive advantage

• Establishes conditions systematically for high performance teamwork based on the requirements of the situation

• BS or BA Degree in relevant field and 8-10 years relevant experience

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!

Req ID : R-13431

Job Family Group : Sales

Job Family : SA Sales Operations & Administration

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.