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Join Kuehne+Nagel Integrated Logistics team as a Business Manager and become the cornerstone of client success internationally.

Your Role

The Business Manager plays a pivotal role in maintaining and growing client relationships. They act as the primary liaison, managing contracts, finances, and service delivery to meet global customer needs profitably. Their responsibilities also include driving business growth in line with the company's development strategy. Collaboration with other regional business managers and 4PL Control Towers is crucial for ensuring consistent value delivery and strategic alignment across the board.

Your Responsibilities

• Negotiate and manage the client Master Service Agreement (MSA).

• Lead global initiatives to enhance business growth; Handle overall account management, including Profit & Loss (P&L) responsibilities

• Oversee project implementation to meet customer expectations and financial goals.

• Identify and maintain regional resources and skills for dedicated client service management.

• Set objectives for teams to meet client service requirements; Coordinate cross-regional activities and manage costs for profitable outcomes. #LI-AM4

• Form a cohesive team from all resources involved with the customer to achieve collective goals; Serve as the central escalation point for customer concerns.

Your Skills and Experiences

• Education in Logistics, Business or Sales with a very good understanding of the international forwarding business.

• Proven track record of people and project management for at least 5 years.

• Very good communication skills, ability to work internationally, can-do attitude and analytical skills.

• Computer skills: MS Office.

• Fluent English is mandatory, German is an advantage.

• International scope, you are willing to travel (up to 50%).

Good Reasons to Join

You can expect regular and appreciative feedback from us and your future supervisor. Every employee in our company also receives clear goals and an individual development plan. We like to work in flat hierarchies in a constantly growing, challenging and international environment. Take advantage from our monetary as well as non-monetary benefits (such as direct train connection, free parking, company events). We are looking forward to you!

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.