Job Information
Crown Castle USA, Inc. Field Operations Technician - FIELD011447 in Conshohocken, Pennsylvania
Field Operations Technician - FIELD011447
DESCRIPTION/RESPONSIBILITIES: Position Title: Field Operations Technician (T3)
Role Responsible for supporting and maintaining small cell & DAS Networks that are currently serving, the Nation's largest Wireless Carriers. Year-round objectives to include, first response to outages and impairments, along with making the needed repairs to the assigned networks. Annual Preventative Maintenance inspections, to remote DAS/SC equipment and host related equipment. Various computer related administrative tasks, i.e. uploading photos and documents, using GUI pages along with many web-based tools. Safe work practices must be applied to the completion of all work-related tasks, along with integrity, quality and attention to details.
Responsibilities * Perform all activities in a manner to ensure the safety of yourself, your team, your customers and the public. * Respond to all network outages, impairments and emergencies in the DAS/SC network you are assigned. * Complete all assigned annual preventative maintenance inspections thoroughly and accurately, to Crown standards. * Operation and understanding of RF and fiber related test equipment, such as PIM analyzer, Antenna analyzer, RF power meter, Spectrum analyzer, Signal generator, OTDR, Fusion splicer, Optic power meter. * Operate PC or similar devices to gain access to DAS/SC network and complete assigned administrative tasks. * Work efficiently and effectively with cross functional departments and peers. * First line acceptance of all new and modified networks using the Network Handoff Process. * Ensure timely acceptance of all assigned tickets and meet all SLA, Resolve and MTTRs in you assigned area
Education/Certifications/Licensure * High School Degree or equivalent required * Associates degree, two-year technical degree or equivalent military/special electronics training experience strongly preferred * A valid state driver's license required
Experience/Minimum Requirements * Two (2) or more years of experience in one or more of the following fields: wireless communications, outside plant fiber optic installations, repair, testing and troubleshooting.
Expectations * Knowledge of radio transmitters, receivers, antennas, electronic theory, fiber optic theory * Ability to safely drive and operate a DOT compliant boom truck, in the public right of way. * Ability to work closely with and provide guidance to vendors both on-site and remotely * Ability to analyze and understand PIM/Sweep test data * Ability to communicate both verbally and in writing in a clear and concise manner * Skilled in trouble ticket or work order systems * Exposure to network monitoring systems * Ability to work independently with minimal guidance, while managing time for maximum efficiency. * DOT Certification * OSHA Certifications * Fiber Optic Experience * PIM or Antenna analyzer certifications * Skilled in trouble ticket or work order systems * Exposure to network monitoring systems
Organizational Relationship
Reports to: Manager Fiber Engineering
Title(s) of direct reports (if applicable): N/A
Working Conditions: This is a field based role that works in the Public right of way, exposure to extreme weather, radio frequency, general public. Physical demands of lifting, up to 100 pounds, stooping, and climbing ladders. Available to work after hours on projects, weekends, Holidays and On-Call Duty as conditions require. May be required to travel and be away from home location, for extended periods of time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a pa t of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity