Job Information
Oracle Sr Manager, CSS Global SaaS & Apps Delivery in Concord, New Hampshire
Job Description
The TAM Sr Manager will have leadership and management oversight of the delivery
teams including TAMs and/or Support Engineers responsible for providing customers
with the guidance and support needed throughout the full Oracle product life cycle of
implementation.
The key focus is to ensure successful and most effective use of Oracle’s
products and retain existing ARR and expansion. Prior experience to recruit, retain,
develop, coach and empower to achieve Top Performance.
Delivery Leader manages multiple Account teams and/or Technical delivery resources to exceed defined customer
objectives.
Strong client Executive and LOB communication essential.
The successful candidate will be familiar with Journey to Cloud and Cloud business transformation
including Managed Services for Cloud, On-Prem and Hybrid Environments.
Knowledge of Infrastructure, SaaS and PaaS environment/architectures important for
success. Experience running and maintaining Operations Services, leading delivery
teams for positive client business outcomes and operating in a heavily matrix
organization with strong collaboration and communication skills.
Responsible for driving a high degree of satisfaction with Oracle's products and related
implementation services and ensuring referencability for continued profitable revenue
streams over the long term. Emphasis on communication skills, relationship building,
customer management and critical issue management. It is important to note CSS
manages customer’s production environments, so a managed services background is
critical.
As a Sr Manager, this position is accountable for assisting in the creation of strategic
objectives, operational performance, quality and budgetary objectives set for the entire
business unit, while assuring the highest level of customer satisfaction.
Establishes course of action for the Line of Business. Collaborate with senior executives to ensure
proper utilization, budgetary and performance goals are met, while being accountable
for overall customer satisfaction and Oracle success. Creates the environment for team
success today while developing new strategies for future growth. Defines business
models in a variety of situations and industries that have a transformational impact on
customers and Oracle. Solves very complex problems which require breakthrough ideas
and/or unique solutions. Very high complexity with unique solutions required (no
precedent) with multi-region implications.
#LI-VC7
Career Level - M3
Responsibilities
Year One Critical Success Factors
Meet or exceed revenue targets
Account growth by partnering with Sales
Meet or exceed margin expectations
Retain key resources and backfill when necessary
Scale and build teams to handle critical issues
Build senior strategic relationships within the assigned account base
Successfully reach across multiple BUs and Customers to drive positive results
Highly effective alignment with internal and external executives
The ideal candidate will have experience leading differentiated services, support and
product sales and delivery to address strategic customer segments and preferably has
cloud experience. Ideally, they will be a creator, builder, analyzer, optimizer – someone
who instinctively analyzes results to determine how to make them better.
Key Skills and Qualifications:
10+ years proven experience working in cloud computing or enterprise technologies at scale.
7+ years of demonstrated knowledge of systems, applications, and technology providers, with the ability to understand business and technical requirements, capabilities, and offerings.
Oracle product knowledge and experience preferred
6+ years of successful management experience, including 5+ years as a senior leader.
Definable and demonstrated experience in managed services who is well versed in legacy, SaaS, hybrid and IaaS technologies and services with experience working with C-suite across various industry segments.
Passion for, and ability to have, cross-industry consultative conversations regarding business challenges and opportunities while building trusted advisory relationships with customers.
An entrepreneurial leader who is enthusiastic, high-energy, and visibly passionate about building, inspiring and galvanizing an organization for rapid growth.
Hands on – not just a leader/talker but also wants to roll up their sleeves to get the job done right.
Excellent track record of consistently meeting financial and management targets while delivering increasing results and profitability through individual and team efforts with rapid opportunity prioritization.
Demonstrated leadership and people management skills with strong communication skills, analytical skills with a thorough understanding of cloud application technology and trends.
Focuses on actions and outcomes; driven to overachieve.
Broad-based business and technology professional with 12+ years of Information
Systems implementation experience in the package application space.
Exceptional communication skills, relationship building skills, customer management and critical issue management experience.
Have demonstrated the ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions and work cross-organizationally to build consensus.
Have experience in building and developing impactful teams and developing and implementing strategies to drive adoption.
Ability to work effectively across internal and external organizations is critical.
Experience communicating and presenting to C-Suite and senior leadership.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $95,000 to $223,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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