Experience Inc. Jobs

Parts and Service Technician

[PRIMARY DUTIES]{.underline}

[Provide customer support for parts and technical service,]{.underline}

• Provide technical support to customers via phone, e-mails, and video conferencing.
• Generate quotes, sales orders for replacement parts via Macola ERP system.
• Support equipment sales activities with a technical knowledge base.
• Travel as required to provide start up service and training.
• Troubleshooting through coordination with customer facilities and field installations.
• Interdepartmental coordination under time sensitive situations.
• Research customer parts needs for legacy equipment.
• Organize and prioritize workload and populate customer files and technical logs.
• Analyze unit operational and warranty performance data and record in customer files.
• Address warranty situations, and issue and process return material authorizations.
• Other duties as assigned.

[REQUIREMENTS:]{.underline}

• Technical service experience.
• Mechanical and electrical aptitude.
• Understanding of program logic controllers, human machine interfaces, computer networking.
• Positive attitude, ability to work independently and on a team with good communication skills.
• Lead/drive process improvements.
• Experience with the Microsoft Office Suite.
• Ability to travel.

[BENEFITS:]{.underline}

• Hours 7:00 a.m. - 4:00 p.m. with overtime as necessary.
• Pay Range $17.65- $23.00 per hour depending on experience.
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) Plan with Employer Matching Contribution
• Paid Holidays
• Life Insurance
• Employee Assistance Program

If interested in joining us in Colville, WA, please send your resume to Bart Ransom, Colmac WaterHeat, Inc. at bart.ransom@colmacwaterheat.com.