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JPMorgan Chase User Experience Research Lead in Columbus, Ohio

Responsibilities include, but not limited to:

  • Work with design and product leads in order to identify areas where user experience research can best provide insight and impact and develop research roadmaps

  • Design and lead research studies for strategic, durable insights as well as fast turnaround projects

  • Ensure research results are actionable and contribute directly to meeting project and business goals

  • Support other researchers as needed to ensure quality and consistency of deliverables and best practices. Coach and mentor junior team members

  • Contribute to next gen vision for the research function, identifying areas of opportunity or improvement, including identifying process improvements, new tools and approaches

  • Draw inferences from a wide range of types of data sources and studies

  • Inspire confidence and collaborate closely with a variety of internal and external stakeholders, across functions, and including product leadership and senior business executives.

  • Work with very senior stakeholders and provide top-executive-quality deliverables and input when needed

  • List any additional responsibilities unique to this role

This role requires a wide variety of strengths and capabilities, including:

  • Bachelor's, Masters' or Ph.D. degree in related field preferred or equivalent relevant experience

  • 5-10+ years of experience planning and executing user research studies

  • Ability to drive multiple medium complexity initiatives with minimal guidance

  • Passionate for designing and delivering research for maximum impact and for developing world-class products and experiences

  • Ability to champion user experience research and integrate within the design planning, estimation, and prioritization process

  • Demonstrated ability to incorporate design thinking into the product development process

  • Clear articulate communication skills

  • Familiarity with banking and finance a plus

  • Experience with B2B research (not just consumer) an advantage

  • Portfolio or examples of past projects

  • Ability to train and mentor junior team members

  • List any required/desired skills/experience unique to this role

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $133,000.00 - $180,000.00 / year