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VMware Sr. Customer Success Manager for Partners (CSM-P) - Opportunity for Working Remotely in Columbus, Ohio

Job Description:

VMware Carbon Black is seeking a Sr. Customer Success Manager for Partners (CSM-P) to help our valued MSSP and IR partners maximize the value their customers realize from the MSSP and IR partner offerings integrated with and/or built on VMware Carbon Black solutions. As a CSM-P, you will engage and lead cross-functional teams with key partner and VMware Carbon Black stakeholders to ensure partner (and their customers) onboarding, consumption, adoption, and value realization are optimized throughout the partner journey and critical engagement points.

Job Responsibilities :

  • Orchestrateand leadcross-functional teams/stakeholdersto ensure MSSP and IR partners are enabled, trained, and supported to maximize their customers’value realization

  • Monitor partners’ customer base health, consumption, and adoptionto identify predictive indicators of risk/churn and take mitigating actions, including escalation management

  • Proactivelyengagepartners’leadership/key stakeholders instrategicreview sessions to accelerateonboarding, maximize consumption,andoptimizeadoption

  • Coordinate and lead Executive Business Reviews, including strategy and roadmap reviews with partner and VMware Carbon Black leadership/key stakeholders and product teams

  • Work with Partner Account Team to help identify new use cases andexpandpartner offerings integrated with and/or built on VMware Carbon Black solutions

  • Share partner/customer feedback with Product and Engineering teams to help enhance the VMware Carbon Black portfolio and roadmap

Required Skills :

  • Demonstrated track record of successfully managing complex partner/customer relationships

  • Excellent communication skills, including with internal and external stakeholders and all levels of management

  • Proven record of driving issues to resolution withworld class partner/customerexperience

  • Ability to manage multiplepartner/customer accounts, projects,and deadlines simultaneously 

  • Strong interpersonal relationship building skills

  • Willing to be a hands-on contributor and a proactive team player 

  • Ambitious and driven, thriving in a demanding and fast-paced environment

  • Ability to travel as needed

Preferred Skills:

  • 8+ years ofCustomerSuccess, Account Management, and/or Partner Management experience, preferably in a SaaS organization

  • 5+ years of Cybersecurity experience

  • Experience inplanning and process improvement/business transformation

  • Salesforce andGainsightknowledgeisa big plus

This job may require the candidate to comply with travel restrictions and/or work from a facility that requires full vaccination prior to entry. Further, depending on various factors, including legal challenges to the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, VMware may require employees to be fully vaccinated effective January 18, 2022.

Category : Sales

Subcategory: Services Sales

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Posted Date: 2021-12-20

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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