VMware Sr. Customer Success Manager for Partners (CSM-P) - Opportunity for Working Remotely in Columbus, Ohio
VMware Carbon Black is seeking a Sr. Customer Success Manager for Partners (CSM-P) to help our valued MSSP and IR partners maximize the value their customers realize from the MSSP and IR partner offerings integrated with and/or built on VMware Carbon Black solutions. As a CSM-P, you will engage and lead cross-functional teams with key partner and VMware Carbon Black stakeholders to ensure partner (and their customers) onboarding, consumption, adoption, and value realization are optimized throughout the partner journey and critical engagement points.
Job Responsibilities :
Orchestrateand leadcross-functional teams/stakeholdersto ensure MSSP and IR partners are enabled, trained, and supported to maximize their customers’value realization
Monitor partners’ customer base health, consumption, and adoptionto identify predictive indicators of risk/churn and take mitigating actions, including escalation management
Proactivelyengagepartners’leadership/key stakeholders instrategicreview sessions to accelerateonboarding, maximize consumption,andoptimizeadoption
Coordinate and lead Executive Business Reviews, including strategy and roadmap reviews with partner and VMware Carbon Black leadership/key stakeholders and product teams
Work with Partner Account Team to help identify new use cases andexpandpartner offerings integrated with and/or built on VMware Carbon Black solutions
Share partner/customer feedback with Product and Engineering teams to help enhance the VMware Carbon Black portfolio and roadmap
Required Skills :
Demonstrated track record of successfully managing complex partner/customer relationships
Excellent communication skills, including with internal and external stakeholders and all levels of management
Proven record of driving issues to resolution withworld class partner/customerexperience
Ability to manage multiplepartner/customer accounts, projects,and deadlines simultaneously
Strong interpersonal relationship building skills
Willing to be a hands-on contributor and a proactive team player
Ambitious and driven, thriving in a demanding and fast-paced environment
Ability to travel as needed
8+ years ofCustomerSuccess, Account Management, and/or Partner Management experience, preferably in a SaaS organization
5+ years of Cybersecurity experience
Experience inplanning and process improvement/business transformation
Salesforce andGainsightknowledgeisa big plus
This job may require the candidate to comply with travel restrictions and/or work from a facility that requires full vaccination prior to entry. Further, depending on various factors, including legal challenges to the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, VMware may require employees to be fully vaccinated effective January 18, 2022.
Category : Sales
Subcategory: Services Sales
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-12-20
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