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JPMorgan Chase Senior User Experience Researcher in Columbus, Ohio

We are looking for a creative and resourceful User Experience Researcher with design research skills to join our rapidly growing team of innovators, disruptors and problem solvers.

Responsibilities include, but not limited to:

  • Work with design and product leads in order to identify areas where user experience research can best provide insight and impact and develop research roadmaps

  • Participate in design and research studies for strategic, durable insights as well as fast turnaround projects

  • Work with research leads and help with quality deliverables and best practices.

  • Conduct strategic research projects and help with findings to product and business leads

This role requires a wide variety of strengths and capabilities, including:

  • Bachelor's, Masters' or Ph.D. degree in related field preferred or equivalent relevant experience

  • 3-5 years of experience planning and executing user research studies

  • Experience with generative and evaluative research methods, motion design or video or an interest in learning those skills

  • Strong communication skills with the ability to articulate the value of UX and the rationale behind your research process and design decisions

  • Ability to work on complex initiatives with the help of research leads.

  • Passionate for designing and delivering research for maximum impact and for developing world-class products and experiences

  • Ability to incorporate design thinking into the product development process

  • Ability to clearly articulate research findings to diverse audience at all level

  • Familiarity with banking and finance a plus

  • Experience with B2B research (not just consumer) an advantage

  • Portfolio or examples of past projects

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans