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Highmark Health Senior User Experience Designer - REMOTE in Columbus, Ohio

Company :

HM Health Solutions

Job Description :


As a Senior User Experience Designer, you will become part of our growing design practice, helping enGen create best-in-class digital health experiences. You’ll ensure end user needs translate into the design decisions you make in the products that enGen creates and become the expert on those experiences. You’ll do this with a group of product managers, product owners, scrum masters UI developers and analytics peers, all who believe the best work comes from collaboration, is driven by strategy, and defined by outcomes. Our employee culture is built on learning, transparency and empathy. We hope you’ll join us to help shape it further.


  • Facilitate Human Centered Design practices, Lean UX, and Agile Methodologies as well as prototyping tools, taking projects from inception through implementation with measurable impact. Lead the discovery of user needs, mapping needs to product value to create ideal experiences that bridge the business and user needs together.

  • Independently advance human-centered design practices such as brainstorming exercises, rapid prototyping, journey mapping, usability testing reporting, user needs analysis and proof of concept demonstrations.

  • Create user-centered designs looking at market analysis, customer feedback, and usability findings to create ideal experiences that bridge business and user needs.

  • Co-lead the user experience process for internal and external teams and work with other leaders to advance the user experience design discipline within the enterprise, solving user problems with empathy and understanding of our customers.

  • Maintain a collaborative environment between our cross-functional teams including digital strategy, product management, and development teams.

  • Provide subject matter expertise on multiple, complex projects, and proactively identify and prioritize opportunities that continuously elevate the product experience.

  • Provide feedback and delegate achievable tasks to designers that help the team grow

  • Other duties as assigned or requested.



  • Bachelor's Degree in UX Design, Human-Computer Interaction, or a design related field or 6 years of related and progressive experience in lieu

  • 5 years with human centered design strategies and design thinking exercises, and demonstratedunderstanding of usability, analytics, and user testing

  • 5 years of collaboration with Front-end engineers and Product managers to organize project planning and execution standards

  • 5 years using facilitation, collaboration, and consensus-building skills, with experience in presenting to cross-functional teams


  • Experience with accessible design

  • Familiarity with common design and collaboration tools such as Sketch, Adobe XD, Figma, Axure, Mural, etc.

  • Experience with design systems


  • Proven experience in Agile methodologies and working in a Lean UX environment. SAFe agile is a plus.

  • Experience working on large-scale, cross-functional efforts in digital and application development environments

  • Ability to demonstrate your process, present your work, and clearly articulate your design decisions to stakeholders

  • Flexibility and collaboration a must

  • Creativity and practicality to be able to realize the many constraints that may impede the “ideal”

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

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Pay Range Maximum:


Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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Req ID: J210313