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Description OVERVIEW The Senior Manager, Global Employee Relations leads ACS's employee relations function, fostering a positive work environment, ensuring consistent ACS policy application, and mitigating risk through proactive issue resolution. This role will supervise and guide the Employee Relations team globally, oversee and conduct investigations, oversee the accommodations process at ACS, and collaborate with ACS leadership to develop strategies that promote employee engagement, ACS's core values, and compliance. This role will manage and drive updates to HR Division policies in alignment with ACS's core values and desired culture. It will coach ACS people leaders and individual contributors on effective conflict resolution and practices to drive positive employee relations across ACS. RESPONSIBILITIES People Leadership Provides strategic direction and oversight to the global Employee Relations team, supervising at least two direct reports Coaches, mentors, and develops direct reports to optimize their skills and performance Delegates and prioritizes workload effectively within the team to meet business needs Collaboration & Communication Provides recommendations to ACS leadership on improving workplace culture and employee engagement Supports and drives continuous improvement of global employee relations practices within ACS Partners with HR leadership, the Office of General Counsel, and ACS business leaders to align global employee relations policies and practices with organizational objectives Internal Investigations Develops and implements global employee relations strategies that align with organizational objectives Leads and conducts workplace investigations in employment related matters including harassment, discrimination, retaliation, and other potential ACS policy violations in partnership with internal and external stakeholders Ensures investigations are handled consistently, fairly, thoroughly, and promptly in accordance with ACS's core values, policies, and any relevant laws; makes recommendations on appropriate courses of action based on findings Performance Enablement and Workforce Changes Partners with people leaders and HRBPs to develop and implement Performance Improvement Plans (PIPs) for employees requiring additional support or remediation Ensures PIPs are conducted consistently and fairly, in alignment with relevant organizational policies Serves as HR partner in organizational restructures, providing guidance on employee impact, compliance, and communication strategies Leads employee relations aspects of workforce changes, including position eliminations and redeployments Ensures impacted employees are treated with fairness, empathy, and in accordance with legal and organizational guidelines Accommodations Process Partners with the Benefits team in responding to reasonable accommodation requests and leads employee relations aspects of the accommodations process, ensuring compliance with applicable laws and organizational policies Collaborates with HR, Office of General Counsel, and people leaders to assess, document, and implement reasonable accommodations that enable employees to perform their essential job duties Monitors and tracks accommodation requests and outcomes, ensuring timely and appropriate responses Policy Development and Implementation & Compliance Maintains, develops, recommends, implements, and helps enforce employee relations policies and programs that align with organizational objectives, promotes ACS's core values, and ensures compliance Partners with HR and Office of General Counsel members to ensure compliance with applicable employment laws and regulations Ensures a fair and consistent approach to workplace policies and practices, maintaining trust and transparency Case Management System