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Job Details With minimal direction from the executive director or director, the Project Manager is responsible for monitoring and supporting HSAG's compliance with State external quality review (EQR) contracts including compliance reviews, readiness reviews, and contributing to the development of annual technical reports and quality strategies through various stages, including: Work plan and timeline development; communications with state Medicaid agencies, project monitoring and management; coordinating with internal teams on project timelines and deliverables; client relations, technical assistance, and guidance; behavioral health and physical health managed care health plan relations and quality improvement guidance; virtual meeting organization, distributing compliance review tools and materials, meeting participation and logistics; report preparation and finalization. This position is also responsible for working with and managing both internal and external resources to achieve corporate, department, and project goals and objectives. The Project Manager is responsible for monitoring and supporting HSAG's compliance with its State EQRO contracts. Essential Competencies, Duties, and Responsibilities * Provide day-to-day project management and support of contracted EQR activities. * Create, coordinate, and manage project work plans and timelines for the various EQR activities. * Preparation of project documentation related to key deliverables and support documentation for assigned contracts and projects. * Identify opportunities to improve project processes and procedures, and support quality improvement activities accordingly. * Assist with the creation, distribution, and receipt of compliance review tools and materials. * Participate in external quality reviews of behavioral health, physical health, and dental Medicaid managed care entities based on federal and state contract requirements including, but not limited to, assessment of performance related to compliance reviews, performance measure reporting, and performance improvement projects using data included in tables, charts, and graphs * Prepare packets for compliance review documents for delivery to the health plans, including preparation of onsite/virtual document review packets. * Coordinate the submission of documents from health plans for desk review. * Conduct desk review of documents received from health plans or similar organizations to prepare for audits. * As part of a compliance review team, conduct on-site or virtual compliance reviews of Medicaid managed care health plans, based on State preference. Of note, onsite compliance reviews will require travel and onsite and virtual compliance reviews will result in atypical work schedules due to time zone differences. * Conduct record review activities, such as denials, grievance, appeals, credentialing and waiver and non-waiver case management reviews. * Assist with the development, collection, analysis, and reporting of data. * Assist with developing compliance review reports, including the collection of the documents from team members for inclusion into the report. * Write reports, validate report data, and conducts quality checks on reports and spreadsheets. * Assist with the development of the annual EQR technical reports. * Takes notes during meetings and disseminates notes to all participants. * Research, interpret and apply state contract requirements. * Research, interpret and apply the Centers for Medicare & Medicaid Services (CMS) and state rules and regulations to EQR work. * Research, interpret and apply CMS EQR protocols. * Other duties as assigned. Additional Tasks * Monitor and maintain EQRO external and internal information portals, including FTPApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjEzMDQ5LjEwNTA4QGhzYWdjb21wLmFwbGl0cmFrLmNvbQ