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Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

Join the Acquisitions Marketing Platform Product focused on delivering meaningful customer experiences that help users find the right product at the right time. Do you enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations? Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Delivery Manager in Customer Acquisition Marketing Platform, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination

• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements

• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

• Partners closely with all cross-functional teams across Product Owners, Technology, Design, Brand, Data & Analytics, Lines of Business, Legal & Compliance, Finance, and other corporate functions

• Supports all planning and analysis, ensuring capacity and resource alignment, driving or overseeing project execution, and reporting of status to senior management

• Provides reporting, analytical, communications and project support to all senior leaders

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area

• Demonstrated ability to execute operational management and change readiness activities

• Strong understanding of delivery and a proven track record of implementing continuous improvement processes

• Experience in product or platform-wide release management, in addition to deployment processes and strategies

• Project management, Agile, Jira proficiency required

• Excellent written/verbal communication and presentation skills targeting various stakeholders and senior management

• Strong organizational and prioritization skills, detail-oriented, and strong interpersonal and influencing skills

• Ability to analyze and resolve project-related issues and follow through with set objectives

• Is data driven and analytical, while also being a creative thinker

• Constantly pushes boundaries of "what could be" to drive innovation

• Always focuses on the big picture, considering impacts outside their given initiatives

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics

• Financial services industry experience

• Excel at managing multiple initiatives simultaneously within tight deadlines

• Strong analytical, problem solving and planning skills

• Develops strong partnerships; recognized as a team player

• Proven ability to take imitative, influence others, and achieve results

• Skilled and comfortable at working in highly matrixed organization

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans