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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Health Mart Atlas is the largest PSAO (Pharmacy Services Administration Organization) offering industry-leading, centralized managed care solutions to over 6,000 independent and small & medium chain pharmacies, nationwide. Health Mart Atlas obtains and manages third-party contracts, improves revenue cycles, and decreases the time spent dealing with PBM (Pharmacy Benefit Management) issues. Health Mart Atlas provides its members with the scale and leverage needed to effectively compete in today's marketplace to gain access to patients and preferred networks. The Pharmacy Engagement Specialist provides dedicated support to assigned key customer and buying group accounts promoting PSAO satisfaction, strategic alignment, and differentiated customer support. This position works with a dotted line to the Account Managers assigned to each key customer group. The Pharmacy Engagement Specialist will build rapport with members and contacts affiliated with key customer groups, provide timely and accurate responses, efficient research and issue resolution, identify opportunities to deliver proactive support, present specific updates on HMA QBRs, and appropriately escalate issues to limit disruption to HMA members, affiliated GPOs and/ or McK distribution. The Pharmacy Engagement Specialist will also support the broader HMA membership through answering inbound calls from existing Health Mart Atlas members which can result in providing an answer at that moment, additional research within the internal systems or triaging with other departments regarding PBM contracts or payments. It will also require outbound calls to current customers to follow up on open issues, returning voicemails left for the department and partaking in call campaigns. This position is an elevated role within the Customer Service department and will act as a mentor to core Customer Service Representatives supporting their job knowledge, growth and development and acting as a SME on various topics. The Pharmacy Engagement Specialist must have an excellent understanding of retail pharmacy industry, comfort with learning and educating others on managed care topics such as reimbursement rates, DIRs, MAC pricing, preferred networks, Pharmacy performance (operational & clinical), and the PBM and Payor market. This position requires excellent communication, collaboration, customer service, time management and follow-up skills. Key Responsibilities Answer inbound calls and emails from existing Health Mart Atlas pharmacies regarding general Managed Care support and needs. Work assigned issues and tasks. Appropriately resolve issues and follow-up with members. Provides dedicated support to assigned key customer/ GPO partner accounts, regarding Managed Care needs such as adjudication issues, payment research, contract solicitations, understanding various reimbursement methodologies, support with credentialing and PSAO initiatives, and reimbursement issues. Support through inbound/ outbound calls and email directly to pharmacy contacts, GPO leaders, Account Managers and others as needed. Collaborate with Account Manager(s) and cross-functional teams to support: value proposition, performance opportunities, true-ups/ collections, contracting updates, industry trends, escalation resolution, and QBRs. Attend regular check