Experience Inc. Jobs

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: Interacting with customers of varying technical backgrounds, the Microsoft 365 Support Technician plays a key role in Red Cross's business and IT (Information Technology) teams' productivity and effectiveness of mission delivery. As part of the M365 support team, the Microsoft 365 Support Technician handles user support, security, and daily operations of M365 services by diagnosing issues, troubleshooting simple to complex problems, and providing effective solutions and workarounds within defined service levels and handling times. They also support design, development, monitoring, and optimization of cloud-based systems, applications, and services within the Microsoft 365 ecosystem. Key focus areas include administration; troubleshooting and support; reporting, monitoring, and optimization; training and documentation; and continuous learning. The Microsoft 365 This role requires an understanding of Microsoft's cloud technologies, excellent problem-solving skills, and the ability to work collaboratively with a diverse set of customers and IT team members. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States with a preference to work East Coast hours. Additionally, the role will require on call duties for nights & weekends once a month or so. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): * Administer and maintain M365 services like Outlook, SharePoint, OneDrive, Teams, etc. * Troubleshoot and diagnose technical issues and provide timely support to end-users, resolving their issues and addressing their requests. * Manage and document cases via the Service Management platform and follow change management procedures when appropriate. * Participate in on-call rotation to provide off-hours coverage for high-priority incidents. * Determine the root cause of identified problems. * Monitor performance, service health, track usage patterns, and generate reports using PowerShell. * Use insights from monitoring to help optimize performance and resource allocation and to enhance efficiency and ensure high availability and cost-effective ser