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Description The Product Manager will be responsible for assisting with the vision and strategic direction, helping drive the roadmap of various Digital Operations products, and overseeing the entire lifecycle of public facing digital products, from inception to launch. The role requires a range of skills from market and customer research, designing the product architecture, UI development, UX development, to supply chain planning.

Your responsibilities

• Design a vision and strategy and see it through development to implementation and provide guidance on ongoing support of the digital product infrastructure including connected systems and integrations.

• You will continually strive to make our digital tools easy to use by iterating on information and insights received from end-users from various tools such as analytics tools, user surveys, focus groups, and testing tools that provide feedback on the UI/UX.

• Discover the right solution and implement a digital strategy in order to meet the needs of our customers for our next generation digital experience, prioritizing the solution efforts appropriately, and providing oversight for proper integration.

• Break down key roadmap items into phases and assignments, in close collaboration with the Project Manager.

• Act as a mediator between the consumers and the technical teams, communicating consumer needs and translating those needs into new product features for the team to design and build.

• Organization agility and technical skills to navigate and communicate across teams ranging from operations, marketing, and customer service in order to create the best customer journey possible. Requirements - Bachelor's degree in a related technical area required. Master's degree preferred.

• Strong background in Customer-Focused and Usability design experience.

• Passionate about building great digital products and solving customer and business problems.

• 5+ years experience in digital product management or equivalent.

• Experience with testing & deployment tools. Technology Doesn't Change the World, People Do.®

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