Experience Inc. Jobs

Description We are offering a contract to hire employment opportunity for an Intake Coordinator in Columbus, Ohio. The successful candidate will be responsible for providing outstanding customer service to consumers, maintaining order in the lobby area, and managing customer documentation. This role involves a variety of tasks, from scheduling appointments to monitoring front desk activity, all within a busy and dynamic environment.

Responsibilities

• Provide exceptional customer service by actively listening and responding to customer’s needs in a timely manner.

• Direct and inform customers about agency programs, providing eligibility criteria and scheduling appointments where appropriate.

• Maintain order in the lobby area and promptly acknowledge customers in person.

• Answer phone calls promptly and professionally.

• Manage customer documentation, ensuring all paperwork is accurately and efficiently processed.

• Handle basic troubleshooting of case inquiries before escalating to a manager.

• Monitor front desk activity, ensuring no customer waits more than thirty minutes for their appointment.

• Serve as an advocate with utility vendors and community agencies, providing accurate information to customers.

• Assume other duties as assigned by the Intake Manager or Director.

Skills

• Proficiency in CRM and Microsoft Office Suites

• Experience in Benefit and Billing Functions

• Strong Customer Service Skills

• Familiarity with Electronic Medical Record systems

• Ability to handle On-site Visitors and Switchboard Phones

• Excellent Communication Skills

• Professional Demeanor

• Superior Customer Service Skills

• Ability to perform Data Entry tasks efficiently

• Experience in Booking, Confirming, and Rescheduling Appointments. Requirements • Minimum of 2 years of experience as an Intake Coordinator or in a similar role.

• Proficiency in CRM and Microsoft Office Suites.

• Proven understanding of benefit and billing functions in a healthcare setting.

• Excellent customer service skills and ability to provide superior customer service.

• Experience with Electronic Medical Record systems.

• Familiarity with scanning and scanning documents.

• Ability to efficiently manage patient appointments including scheduling, rescheduling, confirming, and booking appointments.

• Strong data entry skills, with prior experience in performing computer data entry.

• Experience assisting on-site visitors.

• Comfortable handling switchboard phones with multiple lines.

• Excellent communication skills.

• Professional demeanor in all interactions.

• Ability to provide superior customer service to all patients and visitors.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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