Experience Inc. Jobs

Why join us? Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service! In addition to competitive pay and all the benefits you'd expect from an industry leader (401K with company match, insurance, company vehicle, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy: A LASTING CAREER- Career paths are available in sales, management, and operations throughout the country Professional development and training Team oriented company culture where it's called work for a reason but have fun in the process Join a local team with company backing Essential Functions & Responsibilities: Provide expertise, leadership, training, and coaching to a team of 2-5 Inside Sales Representatives including: Introductory & Annual Performance Reviews, as well as coaching and performance improvement plans. Weekly, Quarterly, and Annual Sales meetings as well as setting Sales Goals for given intervals. Sales Tactics, Customer Service Advice, and Product Expertise to enhance overall sales environment. Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment. Maintains responsibility of orders from quotation to collection: Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software. Responds to customer inquiries. Processes customers' orders and send order acknowledgements. Review customer purchase orders for special conditions/documentation Checks availability and verifies ship dates. Increases order size by suggesting related items, explaining features, and checking customer's buying history. Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery. Promotes and maintains effective working relationships with suppliers and customers Negotiates pricing and delivery with vendors when necessary. Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels. Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.) Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem solving skills, attention to detail, and developing a friendly but professional relationship with customers. Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise. Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues. Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date. Maintains Distribution System backorder report, associated customer expediting report/notices, and customer notification, as required. Other duties as assigned by Management. Competencies: Communication Employee Development Job Knowledge Sales Goals Conflict Management Employee Management Leadership Sales Skills Customer Service Initiative Problem Solving Teamwork Decision Making Interpersonal Skills Quality Technical Skills Essential Physical Functio