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HUB Operations Manager Job Locations US-OH-Groveport ID 2024-4772 Category Management Position Type Regular Full-Time Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The HUB Operations Manager oversees the daily operations of the Middle Mile Network HUB location assigned. This role is critical in ensuring efficient and timely processing of shipments, maintaining high standards of customer service and managing the workforce within the assigned HUB. The HUB Operations Manager will serve as the operational leader, providing direct management of HUB Operations Supervisors and indirect management of other assigned personnel within the Middle Mile Network HUB location to ensure shipment flow through the AIT Middle Mile Network. The HUB Operations Manager is responsible to ensure the on-time-performance, load quality and utilization is best-in-class. Responsibilities Manage Hub Operations Supervisors (direct), customer service and operational personnel (indirect). Mentor, lead and direct operational staff, conduct regular performance reviews and general overall personnel development. Responsibility for recruitment, retention, coaching on performance, job assignments, training and development of station customer service and operational staff. Hub Operations - Research, plan, propose, coordinate, and implement routing adjustments. Make sure cut off times are correct, and routes run properly. Lead and manage all HUB operation functions while on duty to ensure that all departments and staff execute service agreements and agreed terms of service Manage staff scheduling to maximize productivity and minimize expenses. Ensures workforce is active and productive, making all decisions regarding overtime, reduction in hours during the assigned shift. Collect and process data daily to ensure productivity goals, procedure and other required KPIs are met. Responsible for monitoring and tracking KPIs. Ensure safe working environment through consistent practice of safety programs and procedures Through collaboration with the assigned HUB Manager, provide communication regarding current status of HUB Operations in regard to performance and expectations. Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients. Ensure directives, rules, and procedures are communicated to all station personnel. Ensures activities on dock are being executed as planned while simultaneously supporting Hub Operations Supervisors, Hub Operations Agents, Warehouse Leads and Forklift Operators with their duties Provides input for scheduling updates regarding staffing and booking of additional linehauls to service freight to be reviewed and acted upon by HUB Manager and other senior leadership within the Middle Mile Network. Collects information regarding activity prior to shift, during shift and proactively align an