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JPMorgan Chase Governance Lead - Privacy Office in Columbus, Ohio

The CCB (Consumer & Community Banking) Privacy Office and COE (Center of Excellence) are looking for a CCB Privacy Governance and COE Lead that will report to the CCB Privacy Program Manager. The Process Manager Sr. will be an active member of the CCB Privacy Program and will partner with privacy stakeholders across CCB in support of the Firm-wide Personal Information and Data Risk Management policies.

Following the Global Data Risk Management model, CCB adopted a Privacy Operating Model that relies on Workstreams and Privacy Champions across CCB to demonstrate adherence to privacy requirements. The Privacy COE is tasked with implementing and maintaining this operating model, continuously educating and increasing awareness of privacy matters across CCB and providing governance and oversight to the CCB workforce in complying with privacy requirements.

The CCB Privacy Governance Process Manager Sr will be responsible for:

  • Managing the oversight and management of the CCB Privacy Governance and related programs

  • Managing the maintenance of the CCB Privacy Operating Model to provide effective oversight, assisting the business to identify and manage privacy risks, controls and issues

  • Managing a team of governance and COE business process analyst

  • Creating and updating meeting materials and resources in support of the CCB Privacy Governance framework (which includes: Privacy Workstream and Sub LOB Privacy Champion meetings) in order to oversee and execute against privacy-related activities as outlined by the CCB Privacy Governance Operating Model

  • Leading meetings and effectively leverage influencing skills to help CCB Privacy stakeholders achieve privacy related goals and objectives

  • Managing the established Legal & Regulatory Change Management (LRCM) process to assess privacy related Regulatory Events (REs) and the impact to CCB

  • Gathering, reviewing and preparing updates tied to privacy KPIs (Key Performance Indicators), KRIs (Key Risk Indicators) and subsequent metrics in support of monthly CCB Privacy COE meetings

  • Reviewing work plans and documentation prepared by Workstreams and Privacy Champions to demonstrate CCB operational readiness and provide input and guidance as needed

  • Identifying and helping to implement key initiatives that provide centralized support and efficiencies to the CCB Workforce for privacy matters

  • Leading and guiding ad hoc projects aligned to the CCB Privacy COE

  • Overseeing updates and enhancements to the CCB Privacy COE SharePoint site in connection with key deliverables and /or privacy related projects

  • Managing expansion opportunities within the existing CCB Privacy COE framework and creating efficiencies as needed.

Qualifications / required experience:

  • Minimum 8 years of experience in either a Governance role for of a large program

  • Understanding of Controls, Compliance & Monitoring testing and Issue Management processes strongly preferred

  • Familiarity with the Legal & Regulatory Change Management process and Enterprise Library Application (ELA) preferred

  • Ability to successfully operate across businesses and functions with strong influencing and relationship management skills

  • Strong organization and time management skills

  • Strong leadership attributes combined with effective project management skills

  • Proven ability to work under time constraints and manage competing priorities tied to business and regulatory demands

  • Proven ability to work independently but also collaborate with privacy partners and stakeholders when warranted (i.e.: Compliance, Legal and Risk partners)

  • Proven ability to interact and engage with senior level stakeholders across CCB (and other LOBs across the bank as needed)

  • Comfortable navigating through uncertainty and driving to create clarity and consensus

  • Skilled in Microsoft Office applications, PowerPoint and the ability to manipulate Excel spreadsheets and data in order to tell the "right" story


  • Excellent verbal and written communication and organization skills including attention to detail with the ability to succinctly communicate requirements to LOBs and senior executives with appropriate presentation materials.

  • Strong organizational and prioritization skills

  • Strong interpersonal skills and ability to work with people at all levels across all functions

  • Able to liaise with senior management, reporting on project milestones, key deliverables and obtaining key stakeholder sign-offs

  • Able to manage both the broad strategic vision and the details needed to execute

  • Strong analytical skills, able to provide strategic insight, helping to shape the vision and agenda for the Privacy COE

  • Intellectual curiosity with a proactive and creative problem-solving mindset

  • Demonstrates integrity in work product and personal interactions

  • Excellent relationship management skills

  • Understanding of Confluence and TEAMs

CCB Data & Analytics

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans