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Wolters Kluwer Fulfillment Associate, Document Administration in Columbus, Ohio

Start a career with Wolters Kluwer (WLKR). We are hiring in our Governance, Risk & Compliance (GRC) division. GRC is a division that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners.

The Fulfillment Associate, Document Administration works in a fast paced team environment processing both digital and paper documents to meet our customer's requirements. As this is a critical role, the position will work in the office. WLKR maintains strict Covid 19 protocols to protect our employees. We offer career growth; competitive pay; day one benefits; generous PTO; and a M-F schedule.

Responsibilities:

  • Work with teammates to ensure daily workload is completed on-time and with high-quality results

  • Willingness to develop career skills as applicable to the position and career trajectory

  • Contribute to atmosphere of continuous improvement by providing feedback on processes and procedures as you grow with the position

  • Provide superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving, or escalating issues, following requests through to completion, and communicating progress to customers and internal teams.

  • May support both Fulfillment and Service of Process (SOP) functions. Fulfills initial filings and document requests (e.g., retrieval requests, incorporations, formations).

  • Strong customer service skills and be dedicated to going above and beyond for the customer

  • Self-motivated and results driven and want to demonstrate and develop his/her skills

  • Enjoys interacting with people and strives to attain his/her professional best

  • Problem-solving and the ability to adapt effectively to change

  • Strong attention to detail

  • Align with WK values & goals.

  • Manages time and company resources appropriately

Preferred Experience /Training:

  • High School Diploma or equivalent; some college preferred.

  • 1 year experience in an office environment; mail room; retail or hospitality preferred.

  • Microsoft Office: Outlook, Word, Excel

  • Kodak Capture Pro - i4600 through and including 15600

  • UPS CampusShip

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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