Wolters Kluwer Fulfillment Associate, Document Administration in Columbus, Ohio
Start a career with Wolters Kluwer (WLKR). We are hiring in our Governance, Risk & Compliance (GRC) division. GRC is a division that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners.
The Fulfillment Associate, Document Administration works in a fast paced team environment processing both digital and paper documents to meet our customer's requirements. As this is a critical role, the position will work in the office. WLKR maintains strict Covid 19 protocols to protect our employees. We offer career growth; competitive pay; day one benefits; generous PTO; and a M-F schedule.
Work with teammates to ensure daily workload is completed on-time and with high-quality results
Willingness to develop career skills as applicable to the position and career trajectory
Contribute to atmosphere of continuous improvement by providing feedback on processes and procedures as you grow with the position
Provide superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving, or escalating issues, following requests through to completion, and communicating progress to customers and internal teams.
May support both Fulfillment and Service of Process (SOP) functions. Fulfills initial filings and document requests (e.g., retrieval requests, incorporations, formations).
Strong customer service skills and be dedicated to going above and beyond for the customer
Self-motivated and results driven and want to demonstrate and develop his/her skills
Enjoys interacting with people and strives to attain his/her professional best
Problem-solving and the ability to adapt effectively to change
Strong attention to detail
Align with WK values & goals.
Manages time and company resources appropriately
Preferred Experience /Training:
High School Diploma or equivalent; some college preferred.
1 year experience in an office environment; mail room; retail or hospitality preferred.
Microsoft Office: Outlook, Word, Excel
Kodak Capture Pro - i4600 through and including 15600
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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