Experience Inc. Jobs

Our Opening and Your Responsibilities Summary The Eagle Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Eagle X-Ray machines. Eagle FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective travel scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow Eagle procedures and best practices. Location can be any of these areas:TN, GA, KY, OH, NC, SC, AL, MS Essential Duties and Responsibilities Satisfy all Safety Requirements for both Eagle, MT-PI and Customer Sites. Attend weekly calls led by a Service Manager. Efficiently execute scheduled service calls as directed from Dispatch or Management while considering cost, time, and customer needs/expectations. Develop and maintain good customer relationships; Become the customer's trusted advisor. Identify root cause of service issues (first time fix). Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner. Assess product/equipment performance, recommend modifications or improvements, communicate all open items. Keep up with ongoing technical training. Weekend/afterhours work as required based on workload and rotation. Maintain company supplied equipment, tools, and inventory. Participate in a remote technical support rotation. In addition to our core values, all employees must follow the Code of Conduct. Other duties and tasks as assigned. What You Need to Succeed Education: High School Diploma or GED required. Associate degree in Electronics or Engineering Technology, or equivalent work experience preferred. Experience & Skills: Work diligently and professionally in the pursuit of department and company goals. Must have a significant orientation toward detail and be very thorough in the execution of these tasks. Must be able to work efficiently in a fast paced, high-volume environment including the flexibility of change. Must be a "self-starter" who will initiate corrective actions without specific direction from supervisor. Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness. Excellent problem-solving skills. Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed. Be able to interface with other departments and teams in a professional and cooperative manner. Be able to display a structured focus yet demonstrate agility and change direction as needed. Excellent customer service skills. Outstanding verbal and written communication skills. Ability to use all types of hand tools and digital test equipment. Knowledge of mechanics, electronics, and distribution systems. Working mechanical knowledge of conveyor systems. Working knowledge of AC and DC electrical distribution systems. Working knowledge of Windows Operating Systems (Outlook, OneDrive, Teams, Excel, Word, Adobe), various phone applications. Ability to read blueprints and electrical schematics. Fluency in English required and Spanish a plus. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Constantly works around moving mechanical parts in conditions that include cold/hot temperatures and humid environments. Occasionally works in damp