Experience Inc. Jobs

Description:

As the Facilities Support Account Manager, you will contribute to the overall success of the restaurants by receiving and responding to restaurant facility work orders that arrive primarily through the CMMS platform used for Facilities. The FSAM responds to restaurants and Internal/External vendors via the CMMS, phone calls, and email. The FSC has a strong sense of urgency, attention to detail and great customer service skills. • Cultivate an environment of expedited service delivery and exceptional customer satisfaction, catering to the needs of restaurant managers and our dedicated Internal Facilities Team. • Ensure adherence to swift response times in alignment with our Service Level Agreement, proactively addressing and efficiently processing work orders from restaurants and both internal and external vendors. • Thoroughly assess, evaluate, and if required, re-categorize work orders to optimize organizational efficiency. • Initiate direct communication with restaurant managers when additional clarity is needed for work orders, offering insightful troubleshooting recommendations to swiftly resolve any issues. • Champion adherence to rigorous standards within the Facilities Team, ensuring punctuality and effective management of multiple service queues. • Identify and address any challenges or discrepancies arising within the work order tracking platform, ensuring seamless operations and unhindered progress. • Provide comprehensive training to operations teams, equipping them with the proficiency to navigate the Computerized Maintenance Management System (CMMS) proficiently and execute work orders with optimal efficiency. • Strategically schedule and coordinate activities such as Preventative Maintenance, Warranty service, and other essential services based on meticulous prioritization of issue severity and business impact.

Skills:

Customer service, Windows 10, excel data entry, communication and analytical skills, Troubleshooting, Technical support, Help desk, Windows

Top Skills Details:

Customer service,Windows 10,excel data entry,communication and analytical skills

Additional Skills & Qualifications:

MUST: • High school diploma or general education degree (GED) required. • Preferred B.A./B.S. in related field; OR equivalent experience • Flexibility to accommodate regular and non-traditional hours, including nights, weekends, and select holidays, as the Facility Support Team operates from 6:30 AM to 2:30 AM daily. • Proven capability to manage a high volume of work orders and phone interactions on a daily basis. • Demonstrate excellent customer service skills. • Effective and efficient written and verbal communication skills with strong attention to detail, organization, and time management • Possess the desire and ability to work collaboratively in a team environment • Ability to work independently and efficiently. • Proficient with us of a PC, along with MS Office Suite software • Sense of urgency when completing multiple tasks or competing priorities PLUS: • Knowledge of restaurant operations preferred. • Technical knowledge of restaurant equipment preferred. • Have a desire for continuous learning and self-improvement. • Minimum typing speed of 40 words per minute • Customer Service: 1 year preferred. • Microsoft Office: 1 year preferred. • Administrative: 1 year preferred.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.