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We are ADB SAFEGATE. Our purpose is to lead the world in smart solutions to handle more aircraft and passengers safely, sustainably and efficiently at airports around the globe. Job Title: Customer Success Specialist Location: Columbus, Ohio Business Line: Airfield - Providing active visual guidance, our solutions allow pilots to land, taxi and take off safely and efficiently. The opportunity.... The Customer Success Specialist is primarily responsible for aftermarket sales and support for external customers by using excellent, in-depth knowledge of company products, programs, and systems. They actively seek and executs campaigns to grow aftermarket sales including spares, product upgrades, PMA (Preventative Maintenance Agreements) and service contracts while maintaining a high-level call center experience during business hours for customer support and customer orders. You will make an impact by... Supporting aftermarket order tracking, price quoting, and scheduling Maintaining customer information in the appropriate Customer Relationship Management (CRM) systems and processes Managing timelines and tasks to ensure schedules are met Selling products and services Communicating with customers to provide updates, field questions and respond to other requests Responding to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources Conferring with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Providing Accounts Receivable follow up on past due accounts including collections calls, tracking / recording collections data and information from customers Requirements for the role include: Requires a high school diploma and 2-5 or more years of customer service experience Ability to work with a variety of software and database systems to manager orders, pipelines and other company processes Ability to interpret documented rules, past practices, or instruction on a semi-independent level Bilingual in Spanish is strongly preferred ADB SAFEGATE is an equal opportunity employer. ADB SAFEGATE does not discriminate against any employee or applicant for employment because of characteristics protected by law, including but not limited to, race, color, age, creed, religion, national origin, ancestry, sex, sexual orientation, marital status, veteran status, or disability. If you need assistance or reasonable accommodation in completing this application or during the interview, please contact our Human Resources Department. ADB Safegate is an Equal Opportunity/Affirmative Action Employer