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JOB SUMMARY Entry level support role for both internal and external customers with Credit Services related matters utilizing various communication media. Complete assigned work tasks associated with daily processes involving collections, payment exceptions and refunds. LOCATION 1600 Dublin Rd Columbus, Ohio 43215 (Please note: training and working schedules could include evening, weekend and holiday hours.) ESSENTIAL RESPONSIBILITIES OF THE POSITION * Respond to on line tickets requesting support towards resolution of customer needs, within established Service Level Agreements (SLA) standards. * Respond to customer requests received through various media including email, letters and telephone. * Complete daily work assignments involving the workflow in one of the designated areas of Credit Services including Field Collections, Recoveries, Compliance, SMB Collections, Payment Exceptions and Refund processing. * Actively participate in training and coaching activities in order to improve service. * Adhere to company policies and procedures; seek direction from leadership when uncertain of interpretation. * Report to leadership process issues and other problems that negatively impact your ability to perform optimally. * Identify and present to your leader any opportunities discovered that may offer individual or department improvement. * Perform other duties as requested by supervisor. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications * Experience: 1+ years of general experience in collections, customer service, or retail work environment * Experience: 1+ years experience processing and resolving both routine and complex customer support requests * Education: High school diploma or GED * Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures * Skills: Effective verbal and written communication * Schedule: Availabiltiy to work within the hours of operation. Consistent and punctual attendance. Preferred Qualifications * Ability to solve practical problems and deal with a variety of variables. * Experience with electronic order entry systems. * Proficient knowledge of Microsoft Office applications. * Work history of accountability and dependability. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. SPECTRUM CONNECTS YOU TO MORE * Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company. * Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas. * Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career. * Total Rewards: See all the ways we invest in you-at work and in life. Apply now, connect a friend to this opportunity or sign up for job alerts! CCO165 2024-28593 2024 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Who You Are Matters H