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Job Description

The Team:

Upstart's Loan Processing team is an integral part of our Operations organization, working directly with our loan applicants. The role requires excellent written and verbal communication skills, strong analytical and problem-solving abilities, and a passion for high-quality customer service.

As a Credit Analyst at Upstart, your role involves assessing the creditworthiness and risk of our applicants. You will play a crucial part in evaluating loan applications by conducting thorough analyses to approve or deny applications. Additionally, you will handle documentation, communicate with applicants through phone and email as necessary, and ensure compliance with relevant regulations. Your expertise is essential to facilitating lending processes responsibly.

How you'll make an impact

* Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed to drive applications to a final state. Document reviews include employment, income, identity, and tax documents.

* Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and loan processing team.

* Build trust and cultivate borrower, investor, and colleague relationships.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Minimum Qualifications

* 6+ months of experience in customer service, phone support, loan processing or similar.

* Be available to work a minimum of 20 hrs per week including one weekend day and have the ability to flex up to 40 hours on a short notice based on operational needs.

* Ability to interpret written policy and procedures and apply to the present situation.

* Strong written and verbal communication skills and the ability to address applicants in an objective yet empathetic manner.

* Impeccable judgment and acute attention to detail; ability to identify/anticipate customers' needs and clarify information; ability to work independently and make decisions quickly.

Preferred Qualifications

* Familiarity with loan processing, financial statements, tax documents, and payroll

* Previous experience working in a production based, remote environment

* Passion for delivering a great customer experience.

* Proven track record of excelling in a metric based environment.

* BA/ BS degree, Associates degree, or equivalent work experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.