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JPMorgan Chase CCB Strategic Initiatives - Control Manager - Executive Director in Columbus, Ohio

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas:

1) Control design and expertise

2) Risks and controls identification/assessment

3) Control breaks and resolution

4) Control governance & reporting

The Strategic Initiatives Control Manager will be responsible for developing and executing a variety of strategic controls initiatives supporting the Marketing, HR, Conduct and Diversity & Inclusion business functions in CCB. Examples of strategic initiatives include, but are not limited to -- Calibration of processes, risks, controls and issues across all Marketing functions firmwide, Developing an ESG control framework, Driving standards compliance evaluation for Marketing, HR/ Conduct and Diversity & Inclusion functions in CCB, Executing targeted D&I initiatives for employee engagement, and so on.

The Control Manager will enable/ support a proactive risk and control culture by identifying opportunities to initiate new controls capabilities or enhance existing control programs. The successful execution of responsibilities requires the ability to influence outcomes, partner, and effectively communicate across CCB as well as other business control teams, business units, and support functions.

Role Responsibilities:

  • Analyze existing control environment, to identify strategic opportunities to strengthen the control environment for Marketing, HR/ Conduct and Diversity & Inclusion, such as for calibration, standards compliance, governance, and innovation

  • Manage control-related activities, including risk and control self-assessments, risk event data occurrences, and new business initiatives and provide control related due diligence to business units to foster a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols

  • Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices and Control programs

  • Help establish control frameworks, governance and reporting for new and emerging areas of the businesses, with the objective of ensuring consistency and sustainability across business organizations

  • Manage and motivate a set of matrixed individuals in executing initiatives to reduce financial loss, regulatory exposure, and reputational risk

  • Provide ongoing feedback and training to develop employees on risk concepts and the application to risk and control evaluation

  • Lead by example, with exemplary personal and professional attributes. Inspire confidence in all levels of staff as well as key partners from other functional areas and across Lines of Business


  • Bachelor's degree or equivalent experience required

  • 10+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance preferred

  • Experience leading broad cross-functional teams to analyze, design, and deliver best practices

  • Demonstrate confident leadership and sound judgment to influence a strong culture and risk management

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) with the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement


  • Business knowledge - ability to understand the business / knowledge of regulation surrounding business

  • Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

  • Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills

  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

  • Process analysis / design acumen - ability to understand a process and associated risk to inform control design

  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

  • Understanding root cause / identifying control breaks

  • Developing timely and sustainable solutions

  • Analyze metrics for emerging risk

  • Implementation skills

  • Writing Action Plans, Procedures

  • Change Management

  • Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans