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TELHIO CREDIT UNION INC Assistant Branch Manager in Columbus, Ohio

Position: Assistant Branch Manager Location: Columbus, OH Job Id: 686

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1 Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. Position Summary: The Assistant Branch Manager position is the driving force behind branch operations and teller management. With your leadership and expertise, you will be a key part in maintaining operational excellence in the branch. The Assistant Branch Manager is responsible for the day-to-day operations and activities. You are responsible for assisting the Market Sales Manager in interviewing and hiring new staff. In coaching and developing your team, you will lead your staff to achieve performance excellence. Through strategic goals set forth by your Market Sales Manager, you will drive branch growth and employee development. What you will do: Assist the Market Sales Manager in leading, planning and managing branch financial performance. Direct, manage and develop staff through effective coaching and training. Adhere to all policies and regulations for all employees within a union pursuant to the current union contract. Expand the Telhio brand within the base by participating in marketing campaigns, sponsorship opportunities, events on base, etc. Inspire branch team to achieve performance excellence and create lasting member relationships. Create a positive culture, where teamwork is paramount, excellent member service is achieved and accountability is desired. Assist the Market Sales Manager in recruiting, retaining, and hiring talent based on business needs. Conduct quarterly and annual performance evaluations for all direct reports. Build lasting member relationships internally and externally to contribute to achieving branch results. Partner with Business Banking on joint business appointments, as needed, to build relationships with Small Businesses in the market. Attend community and volunteer events. Communicates openly with team and possesses the ability to make tough decisions. Manage and lead staff to conduct branch operations in accordance with our policy and procedures. + Manage operational duties within branch including but not limited to, cash levels, security procedures, accurate reporting, and audit packages. Maintain a comprehensive knowledge of policies, procedures, and rules and regulations including robbery procedures. Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Collaborate with Credit Union partners to elevate member experience, system processes and relationship building for members. Resolve member inquiries, complaints, and issues in a timely and effective manner, demonstrating a commitment to exceeding member expectations. Process member transactions accurately and efficiently (i.e. deposits, withdrawals, transfers and more) when applicable. Open deposit and lending accounts and complete maintenance for existing and new members when applicable. Adhere to all company security processes and procedures. Other job duties and functions as assigned by leadership. What you will need: Must be able to pass government background check required to gain access to Defense Supply Center of Columbus High School Diploma or Equivalent G.E.D.; Associate degree prefe