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JPMorgan Chase Applications Support in Columbus, Ohio

Organization Description

Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Responsibilities:

  • Demonstrate creativity, innovation and high performance

  • Performance and Interoperability Requirements

  • Application scalability/Capacity Management

  • Standards, best practices and Compensating Controls

  • Logging, monitoring, intelligent alerting, self-healing

  • Application Knowledge Support Artifacts, etc.

  • Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages

  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives

  • Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring

  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing

  • Develop and maintain relationships with technical staff, end users and clients

  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution

Technical Qualification:

  • 1+ years of hands-on experience in Production Support/Engineering.

  • Experience managing application on application platforms such as Java, Cloud, UNIX/Linux/Aix environment.

  • 1+ years of Hand-on experience with Public and Private Cloud-based applications, technologies and tools, deployment, monitoring and operations, such as Kubernetes, Prometheus, Slack, Elasticsearch, Grafana, Kibana, etc.

  • Experience with distributed applications (Oracle, DB2, Cassandra, SQL Server)

  • 1+ years of hands-on experience with monitoring tools Splunk, and Dynatrace.

  • 1+ years' Strong analytical & trouble shooting skills required.

  • Software development or scripting experience in any the following languages is preferred: C, C++, Java J2EE technology stack and web technologies , Python, Go, Perl, Ruby or shell scripting (Unix/Linux)

  • Experience supporting mission-critical platforms/applications desirably in financial services industry is desirable

  • Strong knowledge of relevant applications and development of life cycles

  • Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

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