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JPMorgan Chase Applications Support in Columbus, Ohio

Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience.

  • Basic knowledge of application development.

  • Strong Background in distributed Technologies and troubleshooting.

  • Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as required . This role does not involve Software development but the ability to dig through software code, to identify bugs and inefficient code, suggesting alternatives will be a plus.

  • Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software.

  • Systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. You will also be expected to provide guidance and support to team members.

  • Root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.

  • Prior experience supporting critical Applications.

  • Ensures all production changes are made in accordance with lifecycle methodology and risk guidelines.

  • Experience with Service Delivery Model, Technical Problem Resolution, Network & Infrastructure.

  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals Manage and communicate high impacting production issues across complex, customer facing enterprise applications.

  • Leverage production support findings to identify and implement automation initiatives that reduce toil and eliminate customer impact. Implement robust monitoring and self-healing solutions that detect and resolve issues before they are visible to users or customers.

  • Act as the custodian of the production environment and adhere to and promote strict project lifecycle methodologies while ensuring all relevant change management procedures are being followed. Interact with various teams to ensure a stable production environment, including but not limited to client facing support, application developers, business analysts, infrastructure, build & deployment and quality assurance.

  • Develop and utilize core support tools and processes to perform work while improving day to day practices for support team members with the goal of delivering service improvements to the business. Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning across the team. IT experience in prod support, engineering, system administration and/or application development.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

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