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Battelle Memorial Institute Application Support Specialist (Windchill PLM) in Columbus, Ohio

Battelle delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Battelle is seeking an Application Support Specialist I I. This position is located in Columbus, OH .

JOB SUMMARY

Primarily responsible for the support and maintenance of Windchill PLM solutions/systems and other Engineering systems/software. Performs system upgrades and patches for Windchill PLM, CAD and engineering tools. Supports internal users by fulfilling service tickets and requests including new capabilities. Works as a generalist across platforms including Networking / Telecom, Desktop, hardware, software, servers, etc. Services as a liaison between CIT and other technical groups and business units. Leads and executes projects of advanced complexity. Other duties as assigned.

MAJOR RESPONSIBILITIES

  • Provide user support for Windchill PLM system capabilities including, but not limited to, the following: PDMLink, Etrage, Apache, Windchill directory server, and Visualization Publishers

  • Provide user support for CAD and Engineering tools including, but not limited to, the following: Creo, Solidworks, Altium, Pads, and Cadence

  • Monitor system daily, resolve incidents and fulfill requests as it relates to Windchill PLM, CAD and engineering tools. This to include but not limited to the following: system monitoring, reviewing systems logs for errors, system patches, clean up unreferenced files, maintenance build updates, performance tuning, and issue resolution.

  • Troubleshoot user reported issues, submit request to resolve reproducible issues

  • Responsible for maintaining Dev, Test, and production environments

  • Perform system upgrades and patches for Windchill PLM, CAD and engineering tools

  • Assist end users in CAD and engineering tool software installations.

  • Follow industry standards, company policy and procedures

  • Maintain system documentation

THE FOLLOWING IS REQUIRED

  • Bachelor's in Computer Information Systems or related degree with 2 – 5 years of experience

  • Strong communication skills, driven customer support, and ability or experience scripting with different languages (Bash, Python, Swift, and PowerShell).

  • Experience with Microsoft Deployment tools, including Provisioning Packages

  • Requires a background that would not preclude a security clearance granted

  • Familiarity with a command line and programming languages such as Java, JavaScript, Python, and PowerShell)

  • Familiarity Apache Web Server

  • Working knowledge of Windchill or similar PLM solutions

  • Experience with one or more CAD modeling tools such as Solidworks or Creo

  • Must be a U.S. citizen (ITAR)

LEGAL DISCLAIMER

The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.

BENEFITS

Battelle’s competitive benefits program includes comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family.

COVID-19 Vaccine

In compliance with President Biden’s Executive Order 14042 and the Safer Federal Workforce Task Force COVID-19 Workplace Safety: Guidance for Federal Contractors and Subcontractors, Battelle requires all employees to be fully vaccinated against COVID-19 as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).

Battelle is an affirmative action and equal opportunity employer. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@battelle.org .

Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.

For more information about our other openings, please visit www.battelle.org/careers

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