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Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You’ll Be Doing:

Analyst, Customer Strategy and Operations

Evolent is looking to hire an Analyst, Customer Strategy and Operations. This individual will serve on central team within the customer organization focused on ensuring that we deliver best-in-class service to our customers. The analyst will play a critical role in ensuring that our customers receive exceptional value and support.

Who You’ll Be Working With:

The person in this role will support our Customer Performance & Insights Engine, helping to shape and maintain our value story and how we communicate that story to customers. He or she will leverage internal and external data sources to generate insights to help support our value story and help contextualize performance data. He or she will also be working cross-functionally to support ad hoc “special” projects such as operational and strategic solutioning for issues spanning multiple customers, and developing strategic playbooks to drive internal strategy / consistency.

What You’ll Be Doing:

• Conduct extensive primary and secondary research to maintain industry, market, competitor, and financial trends across key accounts

• Distill actionable insights from internal performance data and high-impact, customer-facing deliverables to support value and performance story

• Support the development of engaging deliverables to share strategic key findings with customers

• Maintain & monitor best practices / standards for all customer performance touchpoints

• Support ad hoc special projects as needed

The Experience You’ll Need (Required):

• 1-3 years of experience working in management consulting, business development, or similar function in healthcare

• Strong verbal, written and presentation skills; ability to communicate clearly and influence internal and external stakeholders

• Strong analytical skills; ability to understand data and present information accordingly

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruiting@evolent.com for further assistance.

The expected base salary/wage range for this position is $. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.

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